Technical Support Engineer

Job Category
:
Information Services and Technology

Requisition Number
: TECHN
002243

• Posted :
  November 17, 2025
• Full-Time
• Hybrid

Showing 1 location

Tysons
8300 Greensboro Drive
Suite 550
McLean, VA 22102, USA

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There’s no denying our work is demanding, both in volume and pace, but we’re up for the challenge. We love the balance of hard work and fun – so, you’ll see us in jeans as we shatter glass ceilings and conventional stereotypes.

BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development, and want to set you up for success here at BAL and beyond.

Who you are: You are looking for work that has a purpose. You aren’t afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren’t afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person.

You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome.

We’re better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It’s a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people’s lives. Come be a part of something special, where you can have an impact and be valued just for being you!

In addition to competitive pay, a discretionary annual bonus, and a supportive, team oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match.

The Helpdesk Specialist/Technical Support Engineer will be the first line of support for all internal and external issues/request that are sent to the help desk. They will work will directly on the help
-desk ticket or assign/escalate as needed. This role represents a skilled and experienced member of the team.

• Provide support to users on PC hardware, software, and telephone issues
• Identify, research, and resolve technical problems following general guidelines. Offer solutions and recommend training for recurring problems
• Document trouble calls and enter solutions into a service desk system. Prioritize, track and monitor problems to ensure timely resolution.
• Perform account/machine setups and decommissions
• Perform additional asset setup/configuration and account administration duties

• Project team member on large scale system/hardware upgrades
• Maintain IT hardware and software inventory
• Perform daily systems checks
• Responsible for selected IT improvement projects and participates in others
• Other duties as assigned

• Requires a bachelor's degree in a related area or a combination of relevant certifications and job experience.
• At least 4 years’ experience in PC Support/Help Desk field
• Experience with PC hardware and peripherals a must
• Experience with network/server fundamentals a plus
• Experience with phone systems administration a plus
• Experience at a law firm helpdesk is a plus
• Strong knowledge of Microsoft Windows 7, 10 and the Microsoft Office  Suite of applications
• Knowledge with O365 cloud base email system
• Knowledge of Windows 2003/2008 Server Enterprise Edition and Active Directory processes
• Knowledge with VPN and RSA solutions
• Knowledge of commonly-used concepts, practices, and procedures for resolving hardware and software related issues
• Excellent interpersonal, communication (both oral and written), and problem-solving skills
• Familiarity of workstation imaging
• Strong troubleshooting ability
• Excellent verbal and written communications skills

• Able to sit and work at a computer keyboard for extended periods of time.
• Able…