Dedicated IT Support Officer Security Clearance

Position: Dedicated IT Support Officer with Security Clearance
MANTECH seeks a motivated, career- and customer-oriented Dedicated Support Technician to join our dedicated support team in McLean, VA. In this role, you will support mission-critical IT operations and play an integral part in helping users resolve a range of technical challenges. You will ensure reliable IT service delivery and work across teams to respond to evolving operational needs. Responsibilities include, but are not limited to:
* Use ITIL-based processes to streamline the receipt, triage, categorization, action, and resolution for incoming incidents, requests, and demands for Mission Partner and support Restricted Handling/PRIVY Administration.

* Process incoming requirements for access administration, virus scanning services, stand-alone desktops, laptops, computing services, servers, printers, and peripheral services.

* Provide data transfer services and administrative access to applications and databases, including support for tools requiring sensitive data handling.

* Monitor and update request-tracking systems used for trouble reporting and access administration.

* Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support.

* Deliver basic user training for off-the-shelf applications and office products, as well as custom tools depending on the office.

* Perform remote desktop triage and system repair using remote tools.

* Collaborate with network services, software systems engineering, and/or application. development teams to restore services and identify problems. Hours of Coverage:
* Shift - 7:00 AM to 3:30 PM

Minimum Qualifications:

* High School Diploma with 11 years of experience, an Associate's Degree with 9 years of experience, or a Bachelor's Degree with 7 years of experience.

* Component Mission Administration (CMA) Certification.

* Current Restricted Handling (RH) Administration.

* Knowledge of Windows Active Directory.

* Ability to resolve technical problems and respond to requests via phone, in-person, ticketing systems, or IM related to hardware, software, network, access, or telecom.

* Demonstrated technical and problem-solving capabilities to address critical IT issues.

* Experience supporting Windows and business applications in an enterprise environment.

* Familiarity with desktop programs, configuration, and debugging techniques.

* Experience with virus scanning, standalone desktop, laptop computing services and experience with troubleshooting servers, printers, and peripheral devices.

Preferred Qualifications:

* Experience in a technical help desk support role.

* Familiarity with data transfer services.

* IAT Level II certification.

* Experience with Service Now ITSM and ITBM.

* Background managing projects of low to mid-level complexity.

* ITIL® v4 Foundation or higher certification. Security Clearance Requirements:
* Current/active TS/SCI with Polygraph required.

Physical Requirements:

* Must be able to remain in a stationary position 50%.

* Must be able to move/traverse within and between buildings and offices.

* Must be able to position self to maintain computers, including under desks and in server closets.

* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

* Must be able to move Audio/Visual or Com.