Business Engagement Senior Manager

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Title:

Senior Business Engagement Manager

The Chief Information Office (CIO) organization is seeking a dynamic and highly skilled Senior Business Engagement Manager to serve as the primary liaison and trusted advisor for our client‑facing lines of business and internal business functions. This pivotal role involves overseeing a portfolio of complex engagements, ensuring alignment between customer needs and our products and services, and ultimately enabling exceptional business outcomes and growth.

In this role, you will continuously align technical solutions with business goals to drive innovation, efficiency, and business value. You have a passion for communication, collaboration, and building strong relationships across the enterprise. You demonstrate exceptional leadership abilities and a proven history of successfully managing large‑scale transformations while cultivating and maintaining enduring senior‑level relationships. You are a strategic thinker with outstanding communication skills, as well as expertise in project management and change management.

• Build and nurture robust, long‑term relationships with key stakeholders and executives, acting as the primary point of contact and escalation for all engagement‑related matters.
• Identify opportunities to leverage CIO shared services to offload operational activities, enabling client‑facing staff to focus on delivery. Collaborate with clients on implementation and strategic planning to maximize the return on investment (ROI) and overall value derived from our services and products. Leverage customer feedback to enhance service delivery and operational efficiency.
• Craft and execute comprehensive communication strategies that powerfully convey the CIO’s vision, mission, and value proposition. Oversee and curate content for the internal CIO website to ensure it is engaging and consistently reflects the CIO’s brand. Champion initiatives designed to elevate the CIO’s brand presence and amplify its marketing impact.
• Conduct regular, data‑driven performance reviews, such as quarterly business reviews, for customers and internal partners, creating compelling narratives and dashboards that highlight impact and pinpoint areas for improvement.
• Lead the end‑to‑end management of complex projects or a portfolio of engagements, ensuring they are delivered on time, within scope, and on budget while meeting quality standards.
• Manage and mentor a team of engagement managers and cross‑functional teams, ensuring cohesive service delivery.

• 10+ years of experience in business relationship management or communications within a large, matrixed organization
• Experience with enterprise technology services and products and aligning them with business objectives
• Experience in brand management and marketing, including promoting technology capabilities and initiatives
• Experience in building and leading high‑performing teams
• Ability to distill complex information into clear, concise messages
• Ability to manage stakeholder relationships and drive engagement in complex environments
• Ability to manage multiple priorities and deliver high‑quality results
• Bachelor's degree in Business or Information Technology

• Experience in government consulting
• Experience overseeing and managing internal communication platforms
• Knowledge of Defense Industrial Base (DIB) operations, including associated regulations and restrictions
• Knowledge of digital marketing strategies and tools
• Possession of excellent written and verbal communication skills
• Possession of excellent organizational and project management skills
• Master’s degree

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