Associate Service Desk Technician

Join to apply for the Associate Service Desk Technician role at Steampunk, Inc.

• Build, integrate, and deploy computer technology to new and current Steampunk employees and contractors
• Assist with new hire orientations with new IT technology configurations, software, and remote access
• Troubleshoot Steampunk technology hardware and software issues and escalate, as needed
• Repair, replace, and redeploy technology, when required
• Organize and monitor Steampunk technology assets in Azure/Intune and track inventory
• Enforce Steampunk IT policies and configurations with all deployed IT technology
• Work with the CIO Team to test, deploy, and troubleshoot new technologies
• Provide input for creating and updating Steampunk IT policies and procedures

Required:

• Experience with help desk support activities and/or Windows/MacOS desktop troubleshooting and configurations
• Ability to install and configure Windows, MacOS, and iOS operating systems on laptops and devices
• Manage user groups and computer accounts in Microsoft Azure
• Ability to integrate and troubleshoot technology with printers, conference room AV connections, Teams calls, remote access to Steampunk cloud systems
• Experience with troubleshooting Microsoft (Office) 365 applications
• Possess good communication skills and the ability to work directly with Steampunk employees and contractors to troubleshoot IT issues
• Must be local to the DMV and will require to be in office 4 days per week
• Knowledge of Steampunk IT/Azure Systems

• Associate or bachelor’s Degree in a Technical Related Field
• Azure Active Directory/Intune integration experience
• Fresh Service or similar IT ticketing system
• Audio and Video Experience
• Experience with the Slack and Microsoft Teams application
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Understanding of Agile methodologies
• Microsoft and/or Apple certifications are a plus

Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $45,000 to $80,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk’s total compensation package for employees. Learn more about additional Steampunk benefits here.

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.