Senior Associate Enterprise Remediation

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate Property Technology Services, you will bring your technical skills to a hospitality company with an award-winning culture.

How We Will Support You

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares:
  Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

How You Will Make An Impact What Your Day-to-day Will Be Like

• You will perform the below tasks while working on different projects and initiatives simultaneously:
• Identify and communicate remediation, standards, and end-of-life requirements to franchise operators.
• Enforce Hilton security standards and procedures with global franchise community and provide subject matter expertise on technology roadmap options for these properties.
• Monitor and respond to requests in the PTSEI Shared Mailbox.

How You Will Collaborate With Others

• Liaison for key internal and external stakeholders to implement, deliver, and integrate processes in support of Hilton's enterprise initiatives.
• Resolve incidents and problems – work with Field Services, Deployment and Property Technology teams requiring assistance in answering infrastructure-related standards questions.
• Work with hotel technology and operations resources to perform remotely monitored tasks such as end‑of‑life hardware removal, remediation and cyber‑security evidence gathering.

What Deliverables You Will Take Ownership Of

• Provide remediation guidance and hold franchise hotels accountable to adhere to Hilton security and network standards.

WHY YOU'LL BE A GREAT FIT You Have These

Minimum Qualifications

• Three (3) years of professional work experience in Technology
• Three (3) years of professional experience in Hospitality or a related field
• Demonstrated experience in effectively communicating technical concepts to non‑technical stakeholders
• Basic understanding of core networking concepts and familiarity with common operating systems
• Experience using Excel (or equivalent) for data sorting, filtering, and basic analysis
• This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, or Memphis)
• Travel up to 5%

It Would Be Useful If You Have

• Bachelor's Degree, or Associate's Degree plus 5+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five (5) + years of professional work experience in Technology and hospitality related field
• Comprehensive knowledge of Hilton network standards
• Intermediate SQL or Power Apps skills

What It Is Like Working For Hilton

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world‑class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more‑than 100‑year history. Hilton is proud to have an award‑winning workplace culture and we are consistently named among one of the World’s Best Workplaces.

Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Work Locations

Hilton - Systems Solutions - Mc Lean

Schedule

Full-time

Brand

Hilton Corporate

Shift

Day Job

Job Level

Team Member

Job

Infrastructure Engineering

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