Hogan Engineer II

Overview

Are you looking to take your career from good to great? As an employee of Pen Fed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.”

Joining Pen Fed is more than being a employee; it’s about being a part of the Pen Fed family.

Pen Fed is hiring a (Hybrid) Hogan Engineer II at our Tysons, Virginia location. The primary purpose of this job is to perform engineering and implementation specific tasks on enterprise infrastructure systems, services and applications. Responsibilities include, but are not limited to, system design; standards based implementation, capacity planning, systems integration, process / procedure development and refinement, and technical support.

• Implement systems in a phased approach of requirements analysis, system design review, installation, integration, and testing.
• Lead the development of product/project requirements and success criteria through collaboration with internal and external customers. Leverage these criteria and integrate business and technical knowledge when designing and developing solutions to deliver optimal, elegant solutions that meet functional and non-functional requirements while delivering the best value and user experience.
• Provide escalation support to troubleshoot and maintain production infrastructure and to resolve production issues and outages.
• Maintain proper documentation including configuration specifics and procedures, for implementation and ongoing operation/maintenance of infrastructure solutions.
• Provide technical support for enterprise systems. Troubleshoot, repair and recover from hardware or software failures in accordance with standard operating procedures.
• Perform routine operational tasks, verifying the integrity and availability of all hardware, resources, systems, and key processes. Review system and application logs, and verify completion of scheduled jobs.
• Perform systems related maintenance such as systems rebooting, patching, backups, snapshots, health monitoring, hardware/software asset management, software distribution and systems decommissioning.
• Install, configure, test and maintain systems, application software and infrastructure tools.
• Serve as a key team member using existing technical knowledge and have the skills to perform specific projects independently.
• Maintain the highest levels of systems and infrastructure availability.
• Interact with senior engineers and management to identify areas of improvement for operational efficiency.
• Work closely with technical and non-technical personnel within and across Pen Fed departments and vendors.
• Accountable for managing all assigned tasks and projects.
• Participate in the planning and design of an enterprise Business Continuity Plan and Disaster Recovery Plan.
• Comply with Incident Management and Change Management procedures and reporting practices.
• Maintain up-to-date detailed knowledge of the IT industry as it relates to the technologies identified as primary responsibilities including awareness of new or revised solutions and improved processes.
• Develop and maintain up-to-date baselines for the secure configuration and operations of all in-place systems.
• Assists junior and subordinate staff in researching technical problems and complex designs in order to develop staff capabilities.
• Participates in on-call 24X7 support as needed in the event of system outage or failure.

Equivalent combination of education and experience is considered.

• Associates or Bachelor’s Degree in related field is preferred.
• In lieu of a degree, combination of education and a minimum of six (6) years of related work experience is required that provides the necessary skills and knowledge to perform all the essential job functions.
• Demonstrated understanding of Network, Compute, Storage, Cloud and End-User technologies.
• Strong interpersonal, problem solving and multi-tasking skills desired.
• Mu…