Desktop Support Technician

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This range is provided by Kforce Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$30.00/hr - $40.00/hr

Responsibilities

• Responsible for providing enhanced IT customer support their assigned offices, including in-office walk‑ups.
• Helping customers manage software installations and hardware repair.
• Guiding customers on troubleshooting issues.
• Own issues and bring them to resolution as quickly as possible while providing proactive updates.
• Participate in MIM calls for their offices of support to assist with gathering information, troubleshooting and testing of solutions.
• Troubleshoot issues in a Windows 10, Office 365 and SharePoint environment.
• Utilize remote support tools in support of dispatch offices where a technician is not always on site.
• Finding solutions from previous cases using the Knowledge Base.
• Communicate knowledge gaps in issue resolution.
• Ensure tickets are properly updated and asset management system is properly updated.
• Participates in testing of images and software deployments at the Pilot level ensuring documentation is accurate.
• Assists with events in‑offices or conferences.
• Provide on‑site support for client meetings.
• Weekly maintenance of on‑site printers, access points, conference room technology, MDF closets and phone equipment.
• Maintenance of on‑site IT space and routinely monitor inventory stock.
• Provide concise and detailed information on issues when escalating to other groups or Customer Experience leaders for assistance.
• Other duties as assigned.

Requirements

• College degree or equivalent combination of education and experience.
• 1 to 3 years of experience in field service support working with technology industry.
• Prior experience with end user services, information technology or related field.
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help.
• Flexibility to learn new technologies and quickly adapt.
• Strong communication skills.
• Knowledge of escalation path when troubleshooting complex laptop issues for quick resolution.
• Technical knowledge regarding the clients applications and services.
• Strong knowledge of Windows Operating systems.
• Strong Knowledge of Office products.
• Knowledge of Remedy or Service Now ticket systems.
• Established laptop hardware experience.
• Understanding of mobile devices calendar and mail support for iOS and Android.
• Basic analytical and problem‑solving skills.
• Experience working with printers, copiers, faxes, video conferencing, and other multimedia technology.
• Strong interpersonal skills to interact with clients and team members.
• Strong organizational skills.
• Strong communication skills.
• Ability to work independently but also in a team environment.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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