Sr. Director, Technical Program Management - Card Tech Platforms

Sr. Director, Technical Program Management - Card Tech Platforms

Are you interested in leading programs that deliver on critical business goals and build large scale products & platforms?

About Capital One

At Capital One, we’re changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We’re dedicated to helping foster a world where everyone has an equal opportunity to prosper.

We’re a bank, but we don’t think like one. We’re always thinking about what’s next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That’s where you come in.

About the team

Acquisitions, Customer Management & Segments (ACMS) is an organization within Card Technology. We manage the platform responsible for acquisitions which includes our pre-approved offer and counter-offer user journeys; and the Customer Management systems that our customers use after they open an account with Capital One.

We also manage several products across various segments of the Capital One business. An example is the Credit Wise App that gives you 24/7 access to your free credit score and protects your data with biometrics and two-factor authentication. We also manage the Secured Card product that provides a path to build your credit through the use of refundable security deposits.

As a Senior Director of Technical Program Management (TPM) on Capital One’s Enterprise Product & Platform organization, you will help us build solid platforms on mobile and web surfaces that will help Capital One customers have incredible experiences. The platforms are the foundational blocks on which Capital One’s various lines of businesses (like credit card, retail banking, auto finance) build delightful experiences for our customers.

In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.

Our TPM Sr. Directors have

• Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle

• Experience building and leading a world‑class team of technical program managers with a mission to power real-time, intelligent experiences for our customers and associates

• Lead technology focused discussions with senior leadership by providing valuable insights and recommendations that guide technology-based decisions

• Exceptional communication and collaboration skills

• Excellent problem solving and influencing skills

• A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker

• Experienced TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice

• Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives

• Deep focus on execution, follow-through, accountability, and results

• Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

• Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners

Basic Qualifications

• Bachelor's degree

• At least 9 years of experience managing technical programs

Preferred Qualifications

• Bachelor's degree in a related technical field (Computer Science, Software Engineering)

• MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience

• 9+ years of experience designing and building data-intensive solutions using distributed computing.

• 5+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS

• 5+ years of building & leading experienced TPM team

• 5+ years experience building highly scalable mobile products & platforms
• 5+ years of…