ServiceNow Business Analyst

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated Service Now Business Analyst to join our team to support our government clients. This multi-faceted opportunity is a role in our Service Now capability team that is growing and providing room for creativity and growth for a dynamic and exciting career path. The Service Now Business Analyst works in collaboration with teams across the business to support clients looking for creative solutions!

As a Service Now Business Analyst you will work on managing the lifecycle process that translates business requirements into functioning software systems, services and solutions. This role is an opportunity to apply and grow your skillset in design architecture with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS’ capabilities.

Job Responsibilities

As a Service Now Business Analyst, you will:

• Manage User Stories, Sprint Backlog, and Kanban Board

• Experience with working with Product Owners/Managers and maintain Product Backlog

• Sprint Planning.

• Define, measure, and improve using KPIs like Burndown chart and Velocity

• Add acceptance criteria to the User Stories in the Sprint Plan.

• Plan and run the daily stand up,

• Creating a plan to deliver a working solution.

• Backlog Refinement, Packaging, Deployment, and Release

Required Qualifications

• Bachelor’s Degree in business, management information systems, computer science or related field.

• US Citizenship Required

• 3-5+ years of experience with Service Now and Agile/Scrum methodologies

• Experience with Test-Driven Development (TDD)

• Experience with leading agile teams in a large project requiring coordination between teams

• Validate a Quality Plan and Plan Sprint Execution

Preferred Qualifications

• Agile/Scrum Master Certification

• Active Secret Clearance a plus, but not required

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs.

It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

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Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future.

The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.

The base salary range for the tagged location is $100k-$120k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

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