ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Mgmt (SPM) Senior - Tech Cons - Open Location

Join EY to apply for this Service Now Senior Consultant – Strategic Portfolio Management (SPM) role.

Location:

Anywhere in the Country.

You will lead Service Now Transformation teams in a rapidly growing area of the business, building client relationships and developing your consulting and team leadership skills.

• Interacting with business stakeholders to evaluate business models and processes.
• Analyzing newly implemented technology solutions to verify they meet business requirements.
• Collaborating with technical teams to design and deliver system architecture solutions.
• Facilitating client process and design sessions, workshops, and requirements workshops.
• Providing guidance on waterfall and agile delivery models, planning, status reporting, budgets, risk and issue logs.
• Leading project delivery, ensuring timely and high‑quality deliverables and artifacts.

• Act as a workstream lead across all aspects of a Service Now SPM project and solution delivery.
• Manage and mentor a multidisciplinary team of 3‑5 resources including offshore teams.
• Provide industry‑leading practice expertise for Service Now SPM process implementations.
• Analyze organization capabilities and provide recommendations for process and technology transformation.
• Lead client workshops and design sessions with functional and business subject‑matter experts.
• Experience in waterfall and agile delivery models with planning, reporting, budgets, risk and issue logs.
• Produce high‑quality deliverables and project artifacts.

• Bachelor’s degree in Computer Science, Information Systems, Engineering or similar discipline.
• 2‑4 years of relevant Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading and supervising teams.
• Valid driver’s license in the U.S.
• Ability to travel for client needs.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Performance analytics and reporting experience; certifications are a plus.
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).

Individuals who are technically proficient, curious, and eager to learn, who excel at navigating complex challenges, communicating effectively, and building meaningful relationships with clients and colleagues.

• A comprehensive compensation and benefits package, including base salary ranging from $102,500 to $187,900 (US) and additional benefits such as medical, dental, pension, 401(k), and paid time off.
• Hybrid work model, with client‑serving roles working in person 40‑60% of the time on engagements.
• Flexible vacation policy, earned time off for holidays, breaks, family care, and other leaves of absence.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, genetic information, national origin, veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans.

For assistance applying online or to request an accommodation, call 1‑800‑EY‑HELP3 and follow the instructions for candidates with an inquiry.