ServiceNow Delivery Director

Job Family :

SAAS/PAAS/Cloud Consulting

Travel Required :

Up to 25%

Clearance Required :

Ability to Obtain Secret

• Lead and ensure the successful delivery of Service Now implementation and support engagements.
• Drive business development in the sector, including:
• Supporting the execution of the segment strategy
• evangelizing Service Now platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and
• supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice.
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements.
• Be accountable for ensuring the overall delivery execution quality of Service Now platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in Service Now platform best practices and business analysis, project management
• Drive revenue of all Service Now solution offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with Service Now Account leads in the D&S segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with Service Now product evolution within the sector.

• Minimum of10 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Service Now engagements
• A minimum of 5 years of experience with Service Now Applications is required, including leading large Client implementation and support engagements.
• Travel Requirements:
  Willingness to travel up to 25%
• Minimum of10 years’ experience in a large consulting environment.
• Deep technical understanding of Service Now Platform - Expertise with multiple solution areas
• Active Service Now certifications or ability to achieve relevant certifications upon hire.
• Expert business development skills as well as managing relationships with both clients and internal stakeholders.
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills
• Bachelor’s degree required
• Experience with Project Management and Agile Scrum or SAFe delivery standards
• US Citizenship Required. Ability to obtain Secret+ Clearance.

• Active Secret Clearance
• Project Management Professional (PMP) Certified
• Agile Scrum or SAFe Agile certified
• Prior experience building a Service Now practice area or delivery team preferred.
• Customer-oriented and great at building client relationships
• Preferred candidate local to the Washington DC area or willing to relocate

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan Pay Down
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for…