Associate Director, ServiceNow
Job in
McLean, Fairfax County, Virginia, USA
Listing for:
Guidehouse
Full Time
position
Listed on 2026-01-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Salary/Wage Range or Industry Benchmark: 100000 - 130000 USD Yearly
USD
100000.00
130000.00
YEAR
Job Description & How to Apply Below
Job Family: SAAS/PAAS/Cloud Consulting (Digital)
Travel Required: Up to 10%
Clearance Required: Ability to Obtain Secret
What You Will Do:Translate complex business requirements into technical designs and solutions using Service Now.Lead the architecture design and development of Service Now implementations, ensuring alignment with business objectives and best practices.Provide technical guidance to the Service Now development team.Stay current with Service Now products, features, and industry trends to foster innovation.Conduct technical assessments and recommend improvements for existing Service Now implementations.Serve as the main contact for clients regarding Service Now implementation and strategy.Oversee all aspects of Service Now implementation.Ensure quality assurance for Service Now projects, including review and testing of developed functionalities.Maintain the security, scalability, and maintainability of Service Now solutions.Ability to obtain Public Trust Clearance.What You Will Need:Must be able to obtain and maintain a Federal or DoD "SECRET" security clearance after onboarding.Bachelor's degree required.At least 7 years of Service Now experience supported by certifications (e.g., CSA, CIS, CAD) and experience in Architect or Project Management roles.Experience with Software Development Lifecycle methodologies.Excellent communication skills.Experience implementing multiple Service Now modules, such as ITSM, ITOM, IRM, and/or SPM.Experience working in an Agile environment.Strong analytical and problem-solving skills.Ability to work effectively in a team and build rapport across diverse levels.Desire to learn and grow professionally.Ability to prioritize and manage multiple tasks effectively.Attention to detail in developing technical solutions.Nice to Have:
Certifications in Agile, SCRUM, or SAFe.PMP certification.Experience in business development and leading federal proposals.Managerial experience supporting remote teams.What We Offer:Guidehouse provides a comprehensive rewards package, including competitive pay and benefits such as medical, dental, vision, 401(k), life insurance, flexible spending accounts, disability coverage, tuition reimbursement, and more.
About Guidehouse:
Guidehouse is an Equal Opportunity Employer. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.
For accommodations during the application process, contact Recruiting at or Recruitin
All communications from Guidehouse will come from or Beware of scams or unauthorized contacts. Guidehouse does not charge fees for job applications and will never ask for banking information.
If you encounter any suspicious activity, report it to Guidehouse’s Ethics Hotline. For verification of communications, contact
Note:
We do not accept unsolicited resumes from staffing agencies or search firms. Resumes submitted unsolicited will be considered property of Guidehouse without obligation.
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Position Requirements
10+ Years
work experience
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