Senior ServiceNow Developer

The Senior Service Now Developer will play a key role in designing, developing, and implementing high‑quality solutions on the Service Now platform. This role requires deep technical expertise in Service Now development, strong understanding of platform architecture, and hands‑on experience working with modules such as ITSM, ITOM Visibility, CMDB, Hardware Asset Management (HAM), and GRC/IRM. The ideal candidate will partner with cross‑functional stakeholders to transform business requirements into robust, scalable, and secure Service Now applications.

This position is located in Tysons Corner, VA. Candidates must be willing to work on‑site in Tysons Corner, VA 4 days a week.

• Platform Development & Configuration:
  • Design, develop, and implement custom applications, workflows, UI policies, business rules, client scripts, and integrations on the Service Now platform.
  • Configure and customise core modules including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM.
  • Build and maintain data models, transform maps, and discovery patterns to ensure accurate and reliable CMDB and service mapping.
  • Develop automation strategies using Flow Designer, Integration Hub, scheduled jobs, and orchestration capabilities.
• Solution Architecture & Best Practices:
  • Evaluate business requirements and translate them into high‑quality technical solutions aligned with industry and platform best practices.
  • Ensure platform scalability, maintainability, and adherence to governance standards.
  • Conduct code reviews and enforce development standards across the Service Now ecosystem.
• Integrations & API Development:
  • Design and implement APIs/integrations with external systems using REST, SOAP, MID Servers, and Integration Hub spokes.
  • Troubleshoot integration issues, optimise performance, and ensure secure data exchange.
• CMDB & ITOM Expertise:
  • Enhance CMDB data quality using discovery, service mapping, and reconciliation rules.
  • Configure ITOM Visibility components including Discovery, Service Mapping, Event Management.
  • Work with stakeholders to maintain CMDB governance, lifecycle management, and audit readiness.
• GRC/IRM & HAM Support:
  • Implement and customise GRC/IRM modules such as policy & compliance, risk management, and audit management.
  • Configure Hardware Asset Management (HAM) life cycles, normalization, reconciliation, and asset workflows.
• Collaboration & Stakeholder Engagement:
  • Work closely with product owners, process owners, architects, and business teams to refine requirements and deliver impactful solutions.
  • Provide mentoring and technical guidance to junior developers and administrators.
  • Participate in Agile ceremonies.

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 5+ years of hands‑on Service Now development experience.
• Strong proficiency in JavaScript, Glide API, Jelly, Angular
  
  JS, UI Builder, and Flow Designer.
• Experience with at least 3–4 major modules, including ITSM, ITOM Visibility, CMDB, HAM, and GRC/IRM or CAM.

• Application Development
• Service Now Development
• Human & Social Services (Fed)
• Service Now Cert App Developer

• Compensation range (U.S.): $89,600.00 – $.
• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well‑being programs.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

Qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed,…