Managing Consultant - ITSM Architect

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Secret

What You Will Do:

Provide technical and management leadership for ITSM architecture design with domain expertise in ITIL v4 and Service Now CSDM. Establish architectural goals and plans that meet enterprise service management objectives. Direct and control ITSM solution development with overall responsibility for governance frameworks, integration strategy, and technical staffing. Interface with senior management on strategic architecture decisions.

• Design and implement Service Now ITSM solutions aligned with business requirements and best practices.

• Lead architecture planning for ITSM modules (Incident, Problem, Change, Knowledge, CMDB).

• Collaborate with stakeholders to gather requirements and translate them into technical designs.

• Ensure platform scalability, security, and compliance with organizational standards.

• Develop integration strategies with third-party systems and enterprise tools.

• Provide technical leadership and mentorship to Service Now developers and administrators.

• Conduct system health checks and performance tuning.

• Stay current on Service Now releases and recommend upgrades or enhancements.

What You Will Need:

• Service Now Certified System Administrator (CSA) Certification

• Service Now Certified Implementation Specialist – ITSM (CIS-ITSM) Certification

• A Bachelor's Degree is required

• A Minimum of FIVE (5) years of Service Now platform experience, with a minimum of THREE (3) years in ITSM architecture roles.

• Proven track record of designing and implementing ITSM solutions at enterprise scale.

• Strong understanding of ITIL processes and frameworks.

• Expertise in Service Now scripting (JavaScript, Glide API).

• Knowledge of integrations (REST, SOAP, MID Server).

• Familiarity with CMDB design and data modeling.

• Excellent communication and stakeholder management skills.

• Ability to lead technical discussions and drive consensus.

What Would Be Nice To Have:

• Advanced Service Now certifications (e.g., Certified Application Developer, Certified Technical Architect).

• Experience with additional Service Now modules (ITOM, HRSD, CSM).

• Knowledge of automation and orchestration tools.

• Familiarity with Agile methodologies and Dev Ops practices.

• Exposure to cloud platforms (AWS, Azure) and security compliance frameworks.

• Experience in multi-instance or global deployments.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan Pay Down

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting ator via email at  . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains  or …