Product Design Lead, Manager level - Card Onboarding

Product Design Lead, Manager level - Card Onboarding

We’re currently seeking a Product Designer to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

The Card Onboarding team cultivates lasting customer relationships through positive early interactions with every new credit card customer. The Onboarding period is a critical moment as the design of this first impression is essential for ensuring customer success, driving long‑term engagement, and accelerating the adoption of key benefits.

As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co‑create innovative solutions to complex problems and influence product strategy.

• Product Design Expertise:
  Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and create artifacts that may include journey maps, blueprints, high‑fidelity designs and prototypes.
• Leadership:
  Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross‑functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One.
• Human‑Centered:
  Effectively navigate the needs of partners and stakeholders, leveraging critical‑thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer‑centered solutions and inclusive design.
• Business‑Focused:
  Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders.
• Problem‑Solving:
  Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross‑functional team move faster and navigate technical limitations in service of the impactful solutions.
• Collaboration:
  
  Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross‑functional perspectives to bridge gaps in information and drive product strategy.
• Communication:
  Present work across levels and job functions using a human‑centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision‑making and direction at senior levels.

The ideal candidate has a strong portfolio demonstrating leadership, process, results and impact.

• At least 5 years of experience in a Product Design role.
• At least 5 years of experience in design and prototyping tools such as Figma.

• 6+ years of experience in a Product Design role.
• 6+ years of experience in design and prototyping tools such as Figma.
• Experience working with and contributing to an established design system.
• Experience collaborating with product, tech and business partners.
• Experience leading design projects or teams.
• Experience working in heavily regulated, data‑heavy problem spaces.
• Experience working in early, ambiguous spaces.
• Experience contributing to product strategy, bridging creativity and business goals.

At this time, Capital One will not sponsor a new applicant for employment…