Digital Communications Manager

Job Title:

Digital Communications Manager
Department:
Information Technology
FLSA Status:
Exempt

Reports to:

Vice President & Director of Information Technology

Digital Communications Manager at Chain Bridge Bank, N is seeking a Digital Communications Manager responsible for the technical structure, metadata completeness, discoverability, and ongoing maintenance of the Bank’s public website, as well as management of the Bank’s email communications platform and social media presence. This is a technical role, not a marketing or copywriting role. The position focuses on ensuring that all digital platforms are implemented and maintained in accordance with established standards for structure, deliverability, measurement, and compliance so that content is well organized, discoverable, and consistently maintained over time.

Substantive content for the website, email communications, and social media is developed by internal business, trust and fiduciary, lending, operations, and legal and compliance teams. This role is responsible for technical implementation, optimization, and stewardship, not authorship of core business copy.

Compensation will be commensurate with experience and qualifications. This role is eligible to participate in the Bank’s annual incentive compensation plan, under which employees may earn a cash bonus based on the performance of the Company and the team, with an emphasis on financial results and risk management. Plan terms, eligibility, and payout amounts are determined at the sole discretion of the Bank and are subject to change.

This position may be performed on‑site in McLean, Virginia, or remotely within the United States, subject to role requirements and management approval.

• Competitive base salary
• Comprehensive health benefits (medical, dental, and vision)
• 401(k) retirement plan with employer contribution
• Paid time off, including vacation, holidays, and sick leave
• Annual incentive compensation plan
• Professional development opportunities relevant to the role and the Bank’s operating environment

• Website Structure and Metadata Stewardship
  • Own and enforce standards for page titles, meta descriptions, headings (H1–Hn), URL structure, internal linking, and structured data.
  • Ensure all website pages are implemented with complete and accurate metadata and structural elements.
  • Maintain consistency and technical discipline across all sections of the website.
• Discoverability and Technical Optimization
  • Ensure the website meets technical requirements for indexing, crawlability, and discoverability.
  • Monitor and validate page‑level structure to maintain high standards of technical completeness.
  • Support ongoing improvements to website organization and discoverability as content evolves.
• Email Communications Management
  • Manage the Bank’s email communications platform (currently Constant Contact) for client alerts, updates, and other authorized messages.
  • Implement approved email content with accurate formatting, proper branding, and functional links.
  • Maintain email distribution lists and ensure compliance with CAN‑SPAM Act requirements and other applicable regulations.
  • Monitor deliverability metrics, open rates, and engagement data to support continuous improvement.
  • Coordinate email scheduling and deployment in accordance with internal approval workflows.
• Social Media Management
  • Maintain the Bank’s presence on Linked In and X (formerly Twitter), including profile information, branding elements, and account settings.
  • Post approved content on established schedules and in accordance with internal approval workflows.
  • Monitor account activity, engagement metrics, and mentions relevant to the Bank while ensuring social media activity complies with regulatory guidance applicable to financial institutions.
• Analytics and Measurement
  • Use Google Analytics and platform‑specific tools to monitor performance across the website, email, and social media channels.
  • Ensure analytics tagging and measurement are implemented consistently and correctly.
  • Use data to support the continuous improvement of the digital platform structure and performance.
• Ongoing Platform Maintenance
  • Support the transition and long‑term…