System Engineer

Overview

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider; we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work—and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

How You’ll Make an Impact

Position:
System Engineer - Dental Specialty. You will deliver high-quality technical solutions and support to dental practices nationwide. This hybrid role combines advanced system engineering, project delivery, dental technology expertise, and escalated support responsibilities. You’ll lead or participate in project planning, design, deployments, migrations, and infrastructure improvements, while serving as a subject matter expert for dental-specific technologies. You’ll work closely with Project Managers, Senior Engineers, and dental operations teams to deliver stable, secure, and efficient IT environments for our dental clients.

Strong communication, the ability to pivot quickly, and a customer-first approach are essential.

Location and Work Expectations

• Hybrid role: 80% onsite at McLean, VA HQ Office, 20% remote
• Nationwide travel as necessary (typically once per quarter, depending on project load)
• Valid driver’s license and insured vehicle required

What You Will Be Doing

Project Deployment, Migrations & Infrastructure Engineering:

• Deploy advanced technical solutions including new infrastructure builds, network modernization, system upgrades, cloud integrations, and practice expansions
• Execute complex server migrations, cloud transitions (O365, Azure), and infrastructure redesigns with detailed planning and post-implementation documentation
• Build, configure, and support:
  Windows Servers (physical & virtual);
  Domain Controllers, Active Directory, Group Policy, DNS/DHCP; VMware ESXi, Hyper-V, and Azure Virtual Machines;
  File/print servers, application servers, and RDS/AVD environments
• Install and configure multi-site networks including VLANs and subnetting; switch stacks; wireless networks; firewalls (Fortinet / Watch Guard preferred)
• Design and deploy high-availability infrastructure, clustering, redundancy, and disaster recovery solutions
• Support the creation and modification of Group Policies to enforce security, standardization, and compliance
• Provide engineering-level troubleshooting for advanced applications, integrations, and server workloads

Dental Technology Engineering & Clinical Support:

• Serve as a dental IT subject matter expert responsible for advanced support, deployment, and troubleshooting of clinical technologies across dental practices
• Install, configure, and troubleshoot dental imaging hardware (intraoral sensors, intraoral cameras, intraoral scanners, CBCT/Pano/Ceph devices, vitals monitoring devices)
• Troubleshoot complex dental imaging workflows including acquisition errors, TWAIN issues, sensor calibration, and multi-device interoperability
• Deploy dental practice management systems and imaging platforms (Dentrix, Eaglesoft, Open Dental, Dexis, etc.)
• Coordinate with dental vendors to resolve hardware failures, licensing issues, imaging software configuration, firmware updates, and clinical workflow escalations
• Ensure environment compliance with HIPAA and dental-record security principles

Documentation, Reporting & Knowledge Management:

• Document infrastructure changes, project work, and configuration details with clarity and accuracy
• Maintain environment documentation including network diagrams, asset inventories, runbooks, and SOPs
• Provide detailed notes and time…