Product Design Lead, Manager level - Small Business Design

Overview

Product Design Lead, Manager level - Small Business Design

We’re currently seeking an experienced independent contributor, Product Design Lead, to join our Experience Design team. We’re passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.

We’re hiring a Product Design Lead to join our Small Business Experience design team, where we shape the foundational experiences that power how small businesses manage their finances. This role will influence the structure and usability of the account experience, including navigation, dashboards, and native workflows used across the platform.

You’ll be a hands-on, craft-driven designer who owns problems end to end. You will partner closely with product, content, engineering, and research to turn complex requirements into intuitive, scalable solutions. Grounded in customer insights and guided by strong design principles, you’ll help elevate the quality and consistency of our experiences through thoughtful use of our design system.

As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Here are some of the expected competencies for this role:

• Product Design Expertise:
  Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
• Leadership:
  Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One
• Human-Centered:
  Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
• Business-Focused:
  Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
• Problem-Solving:
  Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
• Collaboration:
  
  Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
• Communication:
  Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

• At least 5 years of experience in a Product Design role
• At least 5 years of experience in design and prototyping tools such as Figma

• At least 6 years of experience in a Product Design role
• At least 6 years of…