ServiceNow Architect

As a Steampunk Service Now Architect
, you will spearhead the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage Service Now to solve real world problems and deliver solutions to promote security automation and process improvement.

• Serve as the Service Now technical lead and architect, with deep experience in ITSM, CMDB, scoped applications, and custom workflow development.
• Lead a small team of Service Now developers, providing technical guidance, code reviews, and mentorship across varying experience levels.
• Support CMDB maturity and governance; define roadmaps, validation processes, and standards for data integrity and automation.
• Design and develop complex integrations using APIs, web services, and data connectors to ensure seamless interoperability between systems.
• Oversee Service Now access control setup, alerting mechanisms, and maintenance of table relationships to ensure platform stability and security.
• Drive end-to-end ownership of Service Now solution delivery — including planning, configuration, testing, and production readiness.
• Maintain detailed architectural documentation and project artifacts, capturing integrations, workflows, and environment dependencies.
• Partner with IT operations and enterprise architecture teams to align Service Now implementations with broader organizational technology standards.
• Collaborate closely with team members to refine requirements, build user stories, and ensure clear deliverables.
• Champion agile best practices and promote a culture of accountability and innovation within the Service Now team.
• Demonstrate excellent communication, stakeholder engagement, and documentation skills.

• Masters degree (related program) and 7 years of relevant experience; OR Bachelors degree (related program) and 10 years of relevant experience; OR No degree and 16 years relevant experience
• 10-15+ years of experience supporting Enterprise IT programs (Federal Experience Preferred)
• Experience with Service Now modules preferred (ITSM, CMDB, etc.)
• Experience with federal policy and NIST RMF preferred
• Possess at least one professional certification relevant to the technical service provided
• Certified Technical Architect (CTA)
• Certified Master Architect (CMA)

Preferred

Skills:

• Ability to work on multiple tasks and deliver results with aggressive timelines
• Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, face-to-face)
• Ability to produce high quality technical documentation and analysis
• Take initiative to recommend process improvements and demonstrate creative thinking
• Demonstrate self-motivation and the ability to grasp concepts quickly
• Demonstrate sharp, analytical, problem solving, and decision-making skills