Director- Business, Crisis & Third Party Risk | Retail Bank

Director
- Business, Crisis & Third Party Risk | Retail Bank

We are seeking a visionary industry leader to serve as the Business Continuity, Crisis & Third Party Risk Leader for Banking and Premium Products at Capital One. In this high-impact role, you will drive the first-line (1

LOD) business continuity operational resiliency and readiness program, crisis response execution, and third-party risk management—specifically in the context of rapidly evolving technology and artificial intelligence. Positioned at the intersection of business operations, modern tech architecture, and AI-driven innovation, you will serve as a primary strategic partner to Tech Risk teams, Enterprise Supplier Management, and Enterprise Crisis Command Centers to safeguard operational stability, vendor performance, and customer trust.

You will also act as a trusted strategic advisor to senior business leaders and Account Executives (AEs).

Distinct from traditional governance roles, this position demands a forward-looking mindset focused on maintaining seamless business continuity across complex banking operations, leading high-severity incident command during disruptions, and orchestrating lifecycle risk for an expanding ecosystem of tech and AI-driven vendors. Bringing deep expertise, strategic vision, and a commitment to continuous learning, you will lead cross-functional risk teams to build cutting-edge risk mitigation frameworks, ensure regulatory alignment, and harmonize business capabilities with underlying technology architecture.

• Serve as the Business Continuity, Crisis & Third Party Risk Leader providing strategic 1
  
  LOD oversight and trusted risk advisory across Consumer Banking, Small Business Banking (SBB), Premium Products, and Shopping divisions to business leaders and Account Executives (AEs).
• Partner seamlessly with Tech Risk teams, functional command centers, and 2
  
  LOD Risk Offices to align business continuity objectives, threat telemetry, and risk frameworks.
• Command first-line business incident response and crisis management during major SEV disruptions, leading cross-functional remediation work streams (communications, business operations, executive briefings) to restore critical banking services rapidly.
• Directly collaborate with Tech Risk and Tech Vendor Management to co-design and execute Third Party Disaster Recovery (DR) frameworks, ensuring rigorous production testing and alignment with critical application recovery time objectives (RTOs).
• Architect and govern proactive 1
  
  LOD Third-Party Risk Management frameworks, overseeing end-to-end lifecycle risk for vendor ecosystems in close partnership with Enterprise Supplier Management (ESM) and 2
  
  LOD TPRM.
• Establish continuous vendor oversight and risk telemetry to shift third-party oversight from reactive tracking to automated, dynamic risk mitigation across critical supplier relationships, focusing specifically on affiliate and 4th-party complexities as well as the emerging interactions of AI technology with third-party risk and threat vectors.
• Design, maintain, and exercise comprehensive Business Continuity Plans (BCPs) across the banking and premium product ecosystem, guaranteeing 100% policy adherence and ongoing audit readiness.
• Act as the key business partner in technology resilience initiatives, translating business impact requirements to Tech Risk leads and ensuring technology roadmaps support core operational priorities.
• Drive rigorous post-incident reviews following high-severity operational events, ensuring root-cause findings translate into actionable remediation items across both business and technology roadmaps.
• Intersect with internal audit, regulatory partners (OCC, Federal Reserve), and 2
  
  LOD oversight bodies to…