Lead Business Technology Engineer

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.

Location:

McLean, VA | Work Model:
On-site

Are you a technical leader ready to architect, optimize, and scale the mission-critical platforms powering a global pioneer in enterprise transformation? Move beyond daily maintenance to bridge strategic engineering gaps, guide cross-functional teams, and future-proof the complex software layers that enable our global workforce.

The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We design, optimize, and scale the enterprise systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology and enable our corporate growth in the automation market.

This lead role is designed for an elite systems expert who thrives at the intersection of enterprise architecture, AI innovation, and stringent security compliance. At Appian, you will have the autonomy to direct the design and management of multiple complex Google Workspace (GWS) tenants. Including environments built to strict CMMC and FedRAMP requirements. You will pioneer the rollout of cutting-edge GWS AI tools and engineer seamless integrations across our tech stack, all while working face-to-face in a culture that champions collaboration and rapid technical innovation at our corporate headquarters.

• Multi-Tenant Architecture:
  Design, configure, and manage multiple complex Google Workspace tenants, ensuring continuous alignment with FedRAMP and CMMC compliance standards.
• AI Integration & Management:
  Serve as the subject matter expert for GWS AI tools. Manage, support, and optimize our heavy leverage of embedded AI features (e.g., Gemini for Workspace) to drive workforce productivity and secure data handling.
• Innovation & Feature Rollouts:
  Stay on the cutting edge of Google Workspace capabilities. Architect the testing, piloting, and organization-wide deployment strategies for the newest features and platform updates before they hit production.
• Security Partnership:
  Work closely with Information Security and Network teams to implement robust zero-trust controls, data loss prevention (DLP) policies, and access management to mitigate risks across all GWS environments.
• Seamless Integrations:
  Architect and maintain advanced integrations between GWS and other core enterprise platforms, ensuring a frictionless, high-performance experience for end-users.
• Support & Management Plans:
  Develop and execute comprehensive platform management plans and standard operating procedures (SOPs). Serve as the Tier-3 escalation point for the most complex technical issues involving routing, policy conflicts, and advanced troubleshooting.
• Scripting & Automation:
  Utilize GAM (Google Account Manager), Google Apps Script, and Python to automate routine administration, reporting, and complex workflow optimization

• Degree:
  Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Management Information Systems (MIS), Information Technology, or a related technical discipline.
• 7+ years of experience in desktop engineering or similar IT-related roles.
• Demonstrated experience managing multiple, highly complex GWS tenants, specifically dealing with environments subject to strict regulatory frameworks (e.g., CMMC, FedRAMP).
• Hands-on expertise configuring GWS security center, complex mail routing, Google Vault, and enterprise identity integrations (e.g., SAML, SSO via Okta or Microsoft Entra ).
• Proven capability in managing, testing, and supporting enterprise AI tools within a modern productivity suite.
• Working knowledge of scripting and API automation for GWS (e.g., GAM/GAMADV, Google Apps Script, Python).
• Strong communication and collaboration skills, with the ability to work across teams.

• Certifications:
  
  Google Cloud Professional Workspace Administrator.
• Deep technical understanding of zero-trust security models and government compliance auditing processes.
• Experience building…