Senior Associate, Federal ServiceNow Business Analyst

The KPMG Advisory practice is at the forefront of transformation, offering excellent opportunities for individuals to advance their careers and expertise with KPMG. Looking ahead, we anticipate continued evolution and success within the practice, fostering both personal and professional development, thereby creating new pathways for growth. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture.

At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility, and leading market tools, we help our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate to join our Federal Advisory practice.

Responsibilities:

Perform BA functions such as: conduct business needs identification, business analysis planning, stakeholder analysis and change activities, and requirements analysis and design definition

Lead business process definition, re-engineering, improvement and gap analysis of current/to-be processes with key customer sponsors and stakeholders

Maintain requirements documentation to ensure all approved business requirements, use cases, process flows, and reporting requirements are up to date

Lead the flow of requirements from the product backlog into sprint planning, providing a controlled, joined-up overall view of the business and functional requirements at a detailed level

Serve as a liaison between business owners, end users, and IT partners ensuring cohesive approach, comprehensive solutions, and excellence in delivery;
Work with stakeholders, focus groups and end users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional/technical requirements

Create Wireframes / Mockups for the user stories, develop and maintain user stories leveraging Service Now and communicate requirements so that development teams can work effectively, and ensure areas of complexity are understood and investigated appropriately to review opportunities, blockers, problems, and issues that arise;
Analyze and verify requirements against existing and planned product capabilities

Qualifications:

A minimum of three years of ITSM or Service Now project management experience; U.S. Federal government consulting experience preferred

Bachelor's degree in Information Systems, Computer Science, or a related discipline from an accredited college/university

Familiarity with implementing solutions on the Service Now platform

Solid understanding of Agile processes and methodologies, including the ability to properly write users stories and breaking down large stories into component parts

Experience of using business analysis tools/techniques to design and deliver business change

Experience with requirements elicitation or the configuration of the Service Now platform Strong engagement, communication and facilitation skills, including presentation and influencing skills

Ability to travel as required to support firm engagements

Applicant must possess a U.S. Government Top Secret clearanceKPMG LLP and its affiliates and subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.

In addition, KPMG LLP is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off.

Additionally, each year KPMG publishes a calendar of…