Property Technology Solutions Manager

Job-:
Technology

Location:

Memphis, TN, United States;
McLean, VA, United States;
Dallas, TX, United States Workplace:
Hybrid

Schedule:

Full time Posted:
Equal Opportunity

Employer:

EOE, including disability/vets Exceptional Hospitality Starts with You This role is based at one of our corporate offices in Memphis, TN, Dallas, TX or McLean, VAThis is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Property Technology Solutions Manager for Property Technology Services, Hotel Systems, you will apply technology, hospitality operations, and program coordination experience at a hospitality company with an award-winning culture.

On the Property Technology Services team reporting to the Senior Manager Property Technology Services, Hotel Systems Onboarding & Vendor Management, you will support the onboarding and lifecycle governance of third-party hotel operations systems across Consultation, Fast Track, and Full Onboarding pathways by coordinating vendor inputs and documentation for network architecture, cyber security, privacy, accessibility, contracting, approved-solution records, lifecycle reviews, and stakeholder communications while keeping technology and operational-readiness dependencies visible and aligned.

What you'll do during a typical day:

Coordinate assigned third-party hotel system requests through the Consultation, Fast Track, or Full Onboarding pathway and document adherence to Hilton standards and guardrails.

Coordinate vendor inputs for onboarding reviews, including proposed network diagrams, network engineering review, cyber security and privacy assessments, accessibility requirements, and contracting documentation.

Maintain onboarding plans, decision records, risks, dependencies, approved-solution information, and status reports so review outcomes and conditions remain visible and traceable.

Track technology onboarding, operational-readiness, and application lifecycle activities, including gaps, dependencies, product updates, remediation, periodic reviews, vendor business reviews, and retirement or offboarding documentation.

How you'll collaborate with others:

Partner with Property Technology Services Intake & Strategy to receive intake packages that confirm requirements, sponsorship, network placement, integrations, and the recommended onboarding pathway.

Collaborate with Global Network Engineering, Global Information Security, Privacy, HSM, Accessibility, Software Engineering, business owners, Operations, Operations Support, and Field IT to coordinate reviews and align technology and operational readiness.

Work with vendor partners to obtain technical, security, privacy, accessibility, contracting, implementation, and lifecycle documentation and communicate documented decisions and conditions to stakeholders.

Projects you'll take ownership of:

Lead assigned Consultation reviews for local, non-scaling, non-integrated solutions and coordinate Fast Track reviews for lower-risk products, escalating requests to Full Onboarding when scale, integration, or risk increases.

Maintain implementation guides, comparison materials, process and workflow records, approved-solution inventory information, and communications for assigned products, pilots, regional consultations, vendor business reviews, and lifecycle changes.

What It Takes to Make the Stay You have these minimum qualifications:

Five (5) years of professional work experience in Technology or a related field

Four (4) years of experience with hospitality operations systems

Three (3) years of experience coordinating technology onboarding, project management, process management, or risk and governance workflows

Three (3) years of vendor management, product support, or application lifecycle management experience

Experience applying network architecture, cyber security, privacy, accessibility, and system integration concepts to technology reviews

This is a hybrid role and would require to be near one of our three US office locations (McLean, Dallas, Memphis)
Travel up to 10%
It would be useful if you have:

Bachelor's Degree, or Associate's Degree plus six (6) years of Technology-related experience, or High School Degree/GED plus twelve (12) years of Technology-related experience

Seven (7) + years of professional work experience in Technology or a related field

Experience with hospitality operations systems, vendor management, product governance, application…