Customer Support Specialist

Swift is a privately held, mission-driven and employee-focused services and solutions company headquartered in Reston, VA. Our capabilities include Software Development, Engineering & IT, Data Science, Cyber Enablement, Logistics, and Training. Founded in 2019, Swift supports Civilian, Defense, and Intelligence Community customers across the country and around the globe.

This position is in Mclean, VA.

• Monitor the system’s logs and applications daily, preferably leveraging automation
• Conduct system backups on an interval agreed upon with the Customer
• Conduct data archiving on an interval agreed upon with the Customer
• Perform system hardening of Linux systems according to information security engineering principles and industry best practices
• Maintain all servers, including Windows servers, Linux servers, Oracle database servers, Apache servers, DNS servers and Domain controllers
• Apply server patches and operating system updates in a timely fashion as defined by the Information Systems Security Manager (ISSM)
• Assist the Customer with hardware and software acquisitions and implementation
• Ensure software licenses are renewed as appropriate
• Obtain Customer waivers as necessary
• Submit Discrepancy Reports (DR) and Requests for Change (RFC) through the appropriate Customer channels
• Work closely with the ISSM and other customer security elements as required

• 10+ years’ experience in configuration management
• Experience in all the following either individually or as part of a team:
  Linux servers, Windows servers, Oracle database servers, DNS servers, Domain controllers, network storage devices and HP servers
• Experience designing, configuring and installing information systems that include routers, servers, switches, storage systems, and laptops
• Experience designing and implementing Microsoft Windows based domains
• US citizenship with an active TS/SCI with Polygraph clearance

• Experience deploying the complete Dev Ops lifecycle including integration of build pipelines, automated deployments, and compliance scanning using test driven development
• Experience in the deployment, provisioning, operations and maintenance of Linux environments running centos and Ubuntu Experience working Information Security (INFOSEC) and Information Assurance (IA) policies such as ICD
  503 to ensure system security and data integrity
• Experience implementing, developing, and testing automation tools and IT infrastructure
• Experience managing virtualized infrastructure
• Experience recommending ways to improve reliability, availability, and maintainability

The Swift Group and Subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Pay Range: $49,996.80 - $

Pay ranges are a general guideline and not intended as a guaranteed and/or implied final compensation or salary for this job opening. Determination of official compensation or salary relies on several different factors including, but not limited to: level of position, complexity of job responsibilities, geographic location, work experience, education, certifications, Federal Government contract labor categories, and contract wage rates.

At The Swift Group and Subsidiaries, you will receive comprehensive benefits including but not limited to: healthcare, wellness, financial, retirement, education, and time off benefits.