Director, Learning Design

Position: Director, Learning Experience Design
## Director, Learning Experience Design
* Partner with L&D peers and key business stakeholders to co-create the annual strategic learning agenda, defining vision, OKRs, operating, and governance models, and ensure seamless integration and execution across business and learning initiatives
* Run a well-managed team to deliver exceptional learning experiences and optimize resource allocation to achieve the broader strategy
* Design learning experiences and solutions that align with trends and business needs and leverage the principles of adult learning science, experiential learning, and human-centered design to inform innovation
* Project manage multiple initiatives, calibrating your team to deliver high-quality results against the pace of business needs and reality of business constraints
* Manage project scope, timelines, and budget, identifying and mitigating risks or escalating as necessary
* Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement
* Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for refining learning solutions
* Shape and set the tone for team culture by leading rituals, driving inclusion and engagement, and modeling intentional people leadership
* Coach and upskill your team and others to adhere to high-quality standards that elevate the experience of learning
* Keep abreast of learning tech and design trends, empowering your team to craft learning solutions that accommodate diverse learning needs and resonate with learners
* ** Collaborate on learner communications and external storytelling, sharing insights and outcomes**
* ** Balance delivery modalities to optimize learning solutions
*** Experience establishing and leading an Instructional Design Center of Excellence (CoE)
* Ability to develop and execute a comprehensive strategy for instructional design and development
* Strong leadership and management of a team of instructional designers, creative specialists, and leaders
* Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions
* Demonstrated history of defining and implementing robust evaluation models and data analytics to measure the impact of all learning products
* Communicate effectively both written and verbally, with the ability to influence stakeholders, peers, and associates at all levels
* Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
* Bachelor’s Degree
* At least 5 years of experience in instructional design and development
* At least 5 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
* At least 5 years of experience with client consulting
* At least 5 years of experience in people leadership with 3 or more direct reports
* Advanced degree in Instructional Design, Learning and Development, or Organizational Design/Effectiveness
* At least 10 years of experience in instructional design and development
* At least 10 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
* At least 10 years of experience with client consulting
* At least 10 years of experience in people leadership including as a leader of leaders

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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