Communications Manager - Chief of Staff Team

We’re looking for an excellent communications leader to join our team and drive comprehensive communications strategies for an executive leader within the Retail Bank & Premium Card Products businesses. The person who joins our team will be responsible for developing, executing, maintaining, and iterating on a comprehensive communications strategy that connects the leader, their leadership team, and their team of associates to their Enterprise partners and a set of bold business goals and strategy.

This person will sit on the central Banking & Premium Products chief of staff team. Communicators on our team are responsible for developing and implementing internal communications that connect leaders and their teams to the top-of-house strategy. Our work directly supports business programs and initiatives and helps cultivate the best associate experience ever. By joining our team, you’ll be expected to push the envelope, find a better way and strive to do the extraordinary.

We’re looking for an experienced communicator who can bring fresh ideas to the table for how to connect leaders in new ways and create meaningful communications that promote associate engagement and drive value for the business. You will be responsible for evaluating opportunities, driving communications strategies from start to finish, and preparing content for both internal and external audiences. You should be knowledgeable in providing communications counsel that is backed by channel metrics and associate feedback, comfortable and well-versed in speaking to leadership teams, and willing to partner with HR, chiefs of staff, and other stakeholders to most effectively drive communications.

Additionally, you’ll support large scale projects, events, and internal campaigns. Judgment, influencing and problem solving are your superpowers. At your core, you care about our associates and want to create an inclusive, appreciative and fun environment for them.

• Develop and implement a communications strategy that:
  1. helps build the executive leader’s brand internally and externally, and 2. brings the team’s narratives to life

• Be a creative storyteller who curates engaging experiences including leadership gatherings, all-employee meetings, digital/video storytelling and special events

• Serve as a strategic partner to other executive communicators and chiefs of staff to plan and prepare effective, thoughtful, and engaging internal communications that educate, inform, connect with, and inspire leaders and employees

• When necessary, lead change management communications in support of the business

• Draft leader talking points and review presentations

• Provide counsel on communicating business strategy, elevating leadership profiles, managing issues, and implementing corporate initiatives

• Evaluate performance for communications based on real-time metrics and other leading key performance indicators; recommend refinements to communications strategies, messaging, and new feedback mechanisms, as needed, based on ongoing assessments

• Partner with and influence internal partners as needed in the best interests of the business and its employees.

• Strong business acumen and customer-orientation and proven track record of collaborative work relationships

• Great judgment with ability to work with a high level of autonomy.

• Excellent writing and story-telling skills

• The ability to distill complex content into clear, concise, and engaging communications

• Experience managing issues, crisis communications, and organizational change communications

• Outstanding time management and organizational skills, with an ability to consistently execute multiple, and sometimes competing, activities and complex projects to high quality conclusion, on‑time

• Highly motivated - an eagerness to learn and become an expert on the business to better inform your communications strategy and deliverables

• Bachelor's Degree or military experience

• At least 5 years of experience in developing and implementing integrated communication strategies to drive organizational changeand create feedback loops between leaders…