Senior Manager- Client Success Lead

Capital One, a Fortune 500 company, a Fortune Magazine “100 Best Companies to Work For,” and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Client Success Lead, you will lead an Execution Manager and a team of project managers charged with ensuring the on-time and accurate delivery of Branded Card marketing and messaging campaigns. You will also serve as the primary point of contact for Card Business Segment Leadership within the Enterprise Marketing & Messaging (M&M) Delivery team. This role focuses on strategically overseeing, managing, and aligning the delivery of business intent and marketing and messaging initiatives within Branded Card.

You will work closely with segment leadership, horizontal delivery team leadership, and internal support teams to coordinate the prioritization and execution of marketing campaigns and continuous improvement projects to ensure alignment with business objectives. The Client Success Lead will also maintain performance accountability, manage capacity, and contribute to platform and technology roadmaps to drive efficient delivery.

• Lead an Execution Manager and team of project managers who coordinate the delivery of digital marketing and messaging campaigns.
• Support Execution Manager in ensuring team capacity and leading resource conversations with the business segment.
• Foster a high-performance culture, nurture talent, and ensure the project management team operates with a unified vision and consistent excellence.

• Act as the single point of contact for assigned business segment, facilitating the delivery of marketing and messaging campaigns.
• Build and maintain strong relationships with segment leadership, serving as a trusted advisor and partner for marketing and messaging delivery.
• Facilitate forums and discussions to share performance, insights, and alignment on upcoming priorities and initiatives.

• Collaborate with business partners to plan, prioritize, and refine strategic intent across delivery models.
• Serve as the escalation point for business segment concerns, addressing issues with appropriate teams.
• Identify, initiate and lead continuous improvement projects to support campaign delivery
• Partner with Capacity Planning and Resource Management to forecast and allocate resources to meet segment objectives.

• Oversee the performance and reporting of business segment portfolios, ensuring transparency and alignment on marketing delivery metrics.
• Prepare and present content for Monthly Business Reviews (MBRs), segment reviews, and other forums on delivery performance.
• Analyze and communicate segment-specific data to drive continuous improvement and support data-driven decision-making.

• Stay informed about platform roadmaps and changes that could impact marketing delivery, advising on prioritization and execution adjustments.
• Act as a consultant for platform development and align technology builds with marketing processes and delivery needs.

• Bachelor’s Degree, Military…