Operations Specialist III

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world's only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

The Aireon Operations Specialist III serves as the person who brings real-world aviation expertise to system design, incident response, and service delivery. Drawing on a background in air traffic management, flight operations, or aviation safety, this role ensures that Aireon's systems are not just technically sound but operationally fit for purpose. The specialist investigates service interruptions, translates complex technical findings into clear operational impact assessments for customers and stakeholders, and bridges the gap between the NOC, engineering, and product development teams.

In short, this is the person who makes sure what we build actually works for the air traffic controllers, airlines, and ANSPs who depend on it every day.

• Guide and support Aireon service delivery and to provide an operational perspective on system performance, customer impacts, and service-related events
• Be responsible for compiling and reviewing system service logs to identify service interruptions and outage periods affecting individual customers, as well as conducting detailed reviews of incident logs, operational observations, technical data, and event-specific notes to determine the nature, duration, and operational impact of an incident
• Initiate and support investigations into potential causes, prepare interim and final reports for Aireon stakeholders and customers, and provide aviation operational subject-matter input to ongoing safety investigations and root cause analyses
• Translate complex technical information into clear operational conclusions and communicate effectively with engineering, operational, management, and customer stakeholders
• Work with the Product Development Teamtocreate procedures for operations to support new products
• Work with the operationscentertofacilitateintegration ofthe new product support intotheir daily operations,onboarding of customers, identification oftier 2 support and escalation of issues totier 3 personnel
• Provide programme management supportforthe development ofcompliantsafety and service requirements for the Aireon 3.0project, whilst ensuring that safety and service requirements changes and evolutions for the current
  2.xsystem currently deployed, are appropriate and managed effectively

• Bachelor’s degree,recognized professional aviation qualification or license - such as air traffic control, aircraft dispatch, or commercial pilot qualifications—or an equivalent combination of education and relevant operational experience, with demonstrated experience in complex aviation environments and locations
• 5+ yearsoperationalexperience with working in a heavily regulatedaviationenvironment
• Knowledge of internationalaviationstandards and recommended practices
• Extended knowledge of aviation safety and quality managementprocesseswithhands-on experience,asthey pertain to an…