Product Marketing, Senior Manager

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

Medallia is seeking a strategic, high-ownership Senior Product Marketing Manager to help lead our go-to-market efforts. This is a high-impact role at the intersection of product, sales, and marketing — shaping how we bring powerful AI-powered experience capabilities to market and communicate their value to customers, prospects, and partners. You'll be the person who takes a wide-open problem, builds the plan, and drives it to successful completion — with minimal direction needed.

Along with peers on the product marketing team, you'll be responsible for messaging, launches, sales enablement, and content across the platform, with the specific focus areas evolving as the business does. This role is built for someone who's just as comfortable zooming out to see how the pieces fit together as they are getting into the details when it counts.

We're looking for a strong storyteller, a strategic thinker, and a self-starter who treats the work like it's their own business — someone who works cross-functionally with senior sales and product leaders, aligns to the larger narrative of the company, and knows how to turn broad direction into the right materials for their focus areas, from concept to completion. Deep expertise in any one product area isn't required — curiosity, critical thinking, and strategic execution are a must.

• Develop positioning, messaging, and content — grounded in real market, customer, and competitive research — that articulates the value proposition for
• Medallia capabilities and clearly differentiates us in the market.
• Support cross-functional initiatives for semi-annual releases, collaborating closely with PMM peers, product, sales, marketing, and customer success.
• Educate and enable Medallia’s sales and services teams, along with strategic partners, to be able to confidently communicate the value and competitive differentiation of Medallia.
• Be a Medallia champion. Educate and enable Medallia customers and users on the value of our platform.
• Understand the impact your programs have on market perception, business growth, and product adoption — and adjust based on what you learn.
• Be an excellent communicator who can translate complex or technical topics for both technical and non-technical audiences, thread messaging across buying centers and personas, and use that to engage and influence internal leaders/teams across functions as well as external stakeholders.
• Take the first pass on ambiguous, open-ended projects and drive them to completion.
• Use AI to move faster in your day-to-day and know when your own judgment and thinking need to lead — with human review on every asset and project to make sure it's actually hitting the goal.

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Minimum Qualifications

• 7+ years, ideally 10 years, of product marketing experience for a SaaS product or platform
• Demonstrated storytelling experience taking complex products to tell a compelling and succinct story
• Dem…