Travel Quality Operations Lead - Data-Driven QA & AI Tools
Listed on 2026-10-13
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Quality Assurance - QA/QC
Data Analyst, AI Business & Operations
Capital One Travel is seeking a Quality Operations lead to transform QA from a retrospective measurement function into a proactive driver of agent proficiency and service quality across our Travel call center network.
You will own the integrity of our QA rubric, facilitate global calibrations, and leverage data-driven insights to close the feedback loop between Quality, Operations and Training, ensuring consistent, elevated servicing as we scale.
For the Travel Quality Operations Lead - Data-Driven QA & AI Tools position at Capital One, we are reviewing applications now.
The position is based in McLean, VA, United States.
This opportunity is part of our work in Management & Operations.
The advertised compensation is 89..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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