Sales and Service Manager - Regional Operations Specialist

KETTLER is one of the largest multifamily development, investment, and property management companies serving the Mid-Atlantic and southeastern regions of the United States. As a vertically integrated and award-winning company, KETTLER is consistently ranked among theTOP MULTIFAMILY OPERATORS IN THE NATION, delivering quality services to clients and showcasing top-tier expertise in the property development space.

Are you a superstar in your position? Do you love sharing your extensive property management knowledge with others? If so, then the Regional Operations Specialist Team is for you! We are currently seeking highly skilled individuals to join our team! This unique opportunity will allow you to gain corporate exposure while positively impacting our onsite teams. This is apermanent position which allows you to travel to various KETTLER sites to lead progress of daily operational needs.

If you love what you do, are a natural leader and excel at your job, then KETTLER’s Regional Operations Specialist Team is for you!

KETTLER currently has an opening for a Regional Operations Specialist
-Sales and Service Manager, based in the DC metro area. The Sales and Service Manager, under the direction of the Community Manager,is responsible for maximizing property occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting residentretentionand providing or coordinating exceptional customer service.

Compensation: $60,000 - $65,000/annually DOE

We offer a robust Benefits Package including, but not limited to:

• Paid Time Off.
• Health, Dental, Vision insurance;
  Life Insurance;
  Prescription coverage.
• Tax-Advantaged Spending Accounts (HSA or FSA).
• 401(k) retirement plan with company match.

• Managingadministrationoftheleasing office.
• Monitoringanddirectingsalesactivitieswhilemaintaininganintimateknowledgeofthelocalmarket.
• Greetingprospectiveresidentsandprovidingthemwithpropertytours.
• Performingproperoutreachmarketing.
• Helpcreateengagingsocial mediainitiativestoconnectresidents, andmanageposts.
• Dailyfollowuponallprospectstomakesureallquestionsareansweredand a “hightouch”approachadheredto.
• Assistingwithresidentretention.
• Supporteffortstopartnerwithnearbybusinesses,events, andotherlocalorganizations.
• Walkingthemarketingpathdaily.
• Providingexcellentcustomerservicetoresidentsandprospects.
• Processingleaseapplicationsandqualifyingresidents.
• Supporting the Community Managerwithgeneral  officemaintenancebyansweringphonesandperformingotheradministrativetasks.
• Play akeyrole inresolvingresidentconcernsandissues.
• Other duties as assigned.

• 2yearsofresidentialleasingexperienceisrequired.
• Supervisoryexperienceisrequired.
• Preferred experience in luxury or market-rate, but affordable housing experiencealsoconsidered.
• Lease-upexperienceispreferred.
• Experiencewithdelinquencymanagementandpostingpayments preferred.
• Extensiveknowledgeof Property Management  software programs.
• Computer Proficiencyandknowledgeof Microsoft  Office Suite.
• Proventrackrecordofsuccesswiththeleasingprocess.
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.
• Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.
• Strongfinancialanalysis,budgeting, and P&Lmanagementskills.
• Valid driver’s license and reliable transportation.
• Must have ability to travel locally throughout the DMV area as needed.
• Flexibility to float between multiple communities based on business needs.
• Availability to work weekends when required.