Store Manager, Retail & Store Manager

Store Manager

Lens Crafters
• Full‑Time
• Store #000734

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care.

Our overall mission is to lead within the Lens Crafters organization by delivering key performance indicators through the Brand Story and flawless customer experience execution.

• Conveys a commitment to providing unsurpassed Customer Service through ensuring the Lens Crafters’ staff performs the Sales and Service Process steps.
• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on‑the‑job training and guidance to team members making use of Company‑provided programs.
• Analyzes store financial data and makes recommendations regarding steps that can be implemented on the retail side of the business to improve profitability.
• Strives to achieve “Far Exceeds Expectations” on all targets set in the following areas:
  • NPS – Net Promoter Score
  • % Sales to Plan
  • Customer Count
  • Store Operating Profitability
  • % Saturation of Training
  • Key Performance Indicators, to include exam growth and retention
• Recruits and selects high‑caliber staff.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceeds their expectations as noted through the NPS portal.
• Leads Doctor of Optometry business partnership and co‑planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Executes guidelines LC Inventory Management System and Order Tracker as part of the global POS.
• Ensures all Company‑approved safety programs are implemented and maintained consistently per standards.
• Conducts monthly safety inspections of store premises using a self‑inspection checklist and reports all contacts to the CSC Legal or Quality Assurance Department within 14 hours.
• Maximizes optometric partnerships through participation and involvement in coverage, walk‑in availability, in‑house prescriptions, doctor detailing and co‑op relationships.
• Maintains a safe and fun working environment for all associates and customers.
• Takes pride in the store appearance and executes visual directives to achieve a consistent company message.

Basic Qualifications

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• College degree or equivalent
• Lens Crafters Final Inspector Certification
• Lens Crafters Quality, Fitting and Adjusting Program
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen to include detailed knowledge of LC Dashboard

Employee pay is determined by geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.