Store Leader

Store Leader (Manager)

Join to apply for the Store Leader role at Kate Spade New York.

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready‑to‑wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

The successful individual will leverage their proficiency in retail to deliver exceptional customer experiences and drive sales growth.

• Oversee the development of clientele by leading by example in building and maintaining relationships with clients, producing strong results from proactive outreach and the development of a personal business trade.
• Develop business‑driving initiatives that build repeat business or attract new customers.
• Ensure each associate actively utilizes their client book to generate increased sales through monthly client book reviews and evaluation of outreach.
• Ensure the team is compliant with all clientele standards and thank‑you note policy.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, providing consistent coaching on the sales training process to ensure the highest level of customer service and sales.

• Achieve financial success through the improvement of measurable statistics that positively impact store performance.
• Hire, train, and motivate a qualified sales team that effectively represents and communicates the Kate Spade New York brand to customers.
• Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow‑up and feedback.
• Perform annual performance evaluations with quarterly reviews of employee goals.
• Network and create positive relationships in the community that generate business, raise brand awareness, and build a bench strength of qualified candidates to fill key positions.
• Attend, on average, two annual company management meetings.

• Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
• Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
• Analyze and react to business trends regarding assortment, communicating sell‑through, stock levels, and opportunities to increase sales to DL.
• Communicate to DL customer feedback and quality issues to improve customer service and sales.

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Conduct regular store meetings to ensure accurate and consistent communication with employees.
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing the store schedule and adjusting as necessary.
• Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving to maintain inventory integrity.
• Oversee loss prevention policies and procedures to be 100% compliant.

• Professional sales development and exceptional interpersonal skills.
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and the client base.
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business.
• Comfortable making decisions and mediating conflict within a team environment.
• Proficiency in Windows‑based software such as Excel, Word and Outlook.

• Minim…