Assistant Store Manager - White Black Market

Overview

Assistant Store Manager - White House Black Market

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

• Performance Culture
  • Analyzes sales reports and KPIs to determine the needs of the business; in partnership with Store Manager, executes in store business and sales strategies.
  • Establishes and communicates clear expectations, holding store team and themselves accountable for achieving all brand, performance, and behavior standards.
  • Controls payroll and supply budget.
  • Performs and oversees operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review and payroll accuracy documents, and merchandise flow processes.
  • Performs all financial activities effectively and in accordance with policy, including cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are completed accurately and in accordance with policy.
  • Ensures compliance with applicable laws, loss prevention policies, operating procedures and controls; conducts associate training to reinforce proper controls.
  • Administers all operational process including inventory receipt/dispatch, daily replenishment of floor merchandise levels, and execution and preparation of physical inventories.
  • Ensures visual presentation, organization, and facility maintenance are representative of the Brand.
  • Develops a high performance culture, motivating sales team to meet assigned sales and productivity goals.
  • Trains and coaches to ensure selling team is fluent in product knowledge on line and in store.
  • Trains, coaches and assists with locate fulfillment and selling.
• Building High Performing Teams
  • Motivates and inspires store team, developing a shared vision while modeling core values.
  • Promotes an inclusive, collaborative approach to problem solving.
  • Communicates with store teams and Store Manager to effectively lead positive change.
  • Seeks personal developmental opportunities and readily solicits feedback to build leadership skill set.
• Customer Experience
  • Models, teaches, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
  • Models sales expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Ensures prompt resolution of customer concerns.
  • Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
  • Ensures team maintains consistent client communication through utilization of customer book, rewards program participation, and customer capture sign up.
• Talent
  • Assists in recruiting, hiring and developing a high performing team.
  • Supports, implements, and provides follow-up for all training programs, seminars, etc.
  • Assesses and coaches store team on performance.
  • In partnership with the SM, resolves human resources issues in a timely and effective manner.
  • Drives associate and team engagement by recognizing and rewarding employees for outstanding performance.
  • Ensures that store team adheres to all employment practices and policies.
• Other duties as assigned.
• This position may be found in multiple brands. Some duties may vary from brand to brand.

• High School diploma or equivalent
• 2+ years of retail management experience preferred
• Must be 18 years of age or older
• Excellent communication, verbal, and written skills
• Able to learn or adapt to technology provided by the company
• Proven excellent customer service skills with statistical track record in all areas of sales and leadership
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Strong leadership qualities, training and team building skills
• Knowledge of administrative aspects of store operations
• Able to communicate with customers and staff
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible…