Assistant Store Manager; Sur La Table

With over 59 stores and the largest avocational cooking program in the US,
Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The role helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

• Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
• Provides coaching and feedback to ensure team members deliver outstanding customer experience.
• Assists in development plans to support individual and team growth.

• Represents Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
• Maintains expertise by staying current on products, actively engaging in training, and independently seeking out additional resources.
• Ensures exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
• Addresses customer concerns and resolves issues in a timely manner to maintain satisfaction and loyalty.

• Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
• Analyzes daily performance metrics, applies insights to drive results, and leads follow-ups with the team to ensure execution.
• Consistently meets or exceeds monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

• Assists with daily store operations, ensuring compliance with company policies and procedures.
• Maintains accurate inventory levels, minimizes shrink, and ensures proper product merchandising.
• Ensures store safety and cleanliness, addressing any maintenance needs promptly.
• Assists with maintaining the accuracy and integrity of associate records, including time and attendance data, food safety certifications, and personal information.
• Adheres to applicable wage and hour laws, accurately recording time worked according to SLT Policy.
• Models and ensures all Sur La Table policies and SOPs are communicated effectively to associates, maintained and consistently followed.

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
• Regular and predictable attendance.

• Must be 21 years of age or older at the time of employment.
• 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
• Proven track record of achieving sales and motivating high performing sales teams while meeting operational…