Manager, National Partner & Business Development

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MEMBERSHIP Full Time Professional McLean, VA, US

3 days ago Requisition

BBB National Programs

BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

** This role requires a minimum of three in-office days per week in McLean, VA to perform the essential functions of the position.

We are a non‑profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self‑regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self‑regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years.

Our programs provide third‑party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child‑and‑teen‑directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

BBB National Programs National Partners influence the future of regulation in their industry, demonstrating to stakeholders their commitment to accountable, industry‑led standards and dispute resolution programs that protect consumers and keep the playing field level for business. National Partners are champions of industry self‑regulation, data privacy, consumer protection, and truth and accuracy in advertising, and support our work as the leading voice for industry self‑regulation.

The Manager, National Partner & Business Development, supports the Director of Business Development in executing strategic growth initiatives while strengthening relationships with existing National Partners. This role is responsible for driving partner retention, deepening engagement, and contributing to new business development efforts to expand the National Partner community.

This position serves as a key contributor to the successful rollout of the organization’s membership and program growth strategy. The Manager will execute on membership, partnership, and sponsorship growth initiatives and work closely with the Vice President, Business Development and National Partners to identify, refine, and advance future growth opportunities.

The ideal candidate is highly organized, detail‑oriented, and possesses strong interpersonal skills, with the ability to develop and engage a robust network of contacts that benefit the organization’s mission and growth.

This position plays a critical role in ensuring National Partners receive ongoing value, remain actively engaged, and continue to champion industry self‑regulation.

• Serve as a primary relationship manager for National Partners, who include global brands, national law firms and trade associations, ensuring high levels of satisfaction and retention
• Develop and execute partner engagement plans to increase participation across programs, events, and initiatives
• Proactively identify and mitigate retention risks through regular check‑ins, feedback collection, and value reinforcement
• Track and report on partner engagement metrics, retention rates, and strategic trends
• Collaborate with internal stakeholders…