Inside Sales Account Manager

Biz First is assisting our client with recruiting an Inside Sales Account Manager to support assigned Account Executives in the day-to-day management of federal customer accounts. You will prepare quotes, respond to customer requests, maintain opportunity records, and coordinate order documentation and follow-up.

This position manages routine transactional opportunities and works with Account Executives and internal specialists on more complex requirements. Our client is looking for strong attention to detail, professional communication, and the ability to manage competing deadlines while developing knowledge of technology solutions and federal procurement processes.

Ourclient is a technology integrator that supports government customers with IT modernization, performance engineering, and cybersecurity. Its engineering teams collaborate on complex technical programs in a culture of innovation,continuous improvement, and professional development.

Support assigned Account Executives with customer requests, account activity, and ongoing follow-up.

Serve as a point of contact for routine inquiries, quote requests, and order status updates.

Coordinate with customers, distributors, manufacturers, and internal teams to obtain information needed to advance opportunities.

Support renewal tracking and follow-up on existing customer requirements.

Communicate outstanding actions, deadlines, and issues that need attention from the Account Executive or other internal resources.

Prepare and maintain accurate quotes based on customer requirements, supplier pricing, and applicable contract terms.

Review requests for quotation to identify required products, submission instructions, deadlines, and supporting documentation.

Obtain pricing and availability from distributors and manufacturers; assist with special pricing requests and deal registrations.

Manage routine quote requests through submission and follow-up, coordinating technical or contractual questions with appropriate internal resources.

Maintain accurate opportunity records, including customer information, quote revisions, expected close dates, status, and next actions.

Follow established pricing and approval procedures and elevate exceptions for review.

Assemble order documentation and coordinate the handoff to order processing and Supply Chain.

Review customer purchase orders against approved quotes and identify discrepancies requiring resolution.

Coordinate with Supply Chain to obtain fulfillment updates and communicate order status to the account team and customers.

Maintain complete records of customer correspondence, supplier quotes, approvals, and order documentation.

Work with internal teams to resolve routine order issues and support timely responses to customer inquiries.

Develop working knowledge of our client's technology offerings, contract vehicles, business systems, and sales procedures.

Participate in relevant product, manufacturer, and internal training.

Apply established procedures consistently and seek guidance on unfamiliar or complex requirements.

Identify opportunities to improve data accuracy, documentation, and routine account support processes.

At least one year of experience in inside sales, sales support, quoting, account coordination, or a related customer-facing business role.

Strong written and verbal communication skills and the ability to interact professionally with customers and business partners.

Strong attention to detail when reviewing pricing, product information, and transaction documents.

Ability to organize multiple requests, track outstanding actions, and meet deadlines.

Proficiency in Microsoft Office applications, including Excel and Outlook.

Ability to learn business systems, maintain accurate records, and follow established procedures.

Ability to complete routine assignments independently and recognize when additional guidance or review is needed.

The following qualifications are preferred, not required:

Experience in a technology reseller, distributor, manufacturer, or government contracting environment.

Familiarity with federal procurement, contract vehicles, and requests for quotation.

Experience preparing quotes or coordinating customer orders.

Familiarity with CRM, ERP, or quoting applications such as Salesforce, Net Suite, or Contraqer.

Experience…