Engineer II,IT Service Delivery Job McLean area,Virginia USA,Software Development

Pen Fed is hiring a (Hybrid) Engineer II, IT Service Delivery at our Tysons, Virginia location. The primary purpose of this position is to design, build, secure, deploy, and support enterprise Salesforce solutions with a strong emphasis on Agentforce, AI-enabled service experiences, automation, integration, and operational reliability. The role serves as a senior technical contributor for Pen Fed Salesforce applications, and ITSM capabilities, Agentforce digital assistants, and agentic workflows that improve employee and member service outcomes.

The Engineer II applies deep Salesforce engineering expertise across Apex, Lightning Web Components, Flow, Service Cloud, Experience Cloud, Financial Services Cloud, integrations, data, and CI/CD, while also leading the design and governance of AI agents, prompt and action frameworks, knowledge grounding, observability, testing, and compliance controls. This position partners with business, architecture, Info Sec, compliance, operations, and vendor teams to deliver secure, auditable, production-ready solutions.

Equivalent combination of education and experience is considered.

Minimum of six (6) years of Salesforce platform development experience, including Apex, Lightning Web Components, Flow, SOQL/SOSL, APIs, web services, data model design, and enterprise release practices.
Minimum of three (3) years of experience delivering Salesforce Service Cloud, Experience Cloud, Financial Services Cloud, ITSM, case management, Knowledge Management, or comparable enterprise service workflows.
Minimum of two (2) years of hands-on experience with Salesforce AI, Agentforce Agents, Data 360, Prompt Builder, Model Builder, knowledge grounding, conversational automation, or comparable enterprise AI/agent technologies.
Minimum of five (5) years of experience with application development, application delivery pipelines, source control, testing, deployment automation, and production support.
Minimum of three (3) years of experience integrating Salesforce with enterprise platforms through APIs, middleware, Mule Soft, event-driven architectures, or comparable integration patterns.
Experience operating in a regulated environment with attention to privacy, data protection, access control, change management, auditability, and production readiness expectations.

Preferred Qualifications:

Experience with AI agent lifecycle practices including prompt/action design, grounding strategy, evaluation metrics, guardrails, observability, red-team testing, model risk documentation, and continuous improvement feedback loops.
Experience with Salesforce Data 360, knowledge management, semantic search, retrieval-augmented generation patterns, vector search, metadata-driven configuration, and enterprise content governance.
Experience with CI/CD tools and practices such as Git, Azure Dev Ops, Git Hub, Copado, Gearset, Salesforce DX, automated testing, deployment validation, and release management.
Experience with regulated financial services, NCUA/FFIEC expectations, AI risk management frameworks, privacy controls, third-party risk management, and audit evidence preparation.
Experience using A.I. tools preferred.

Core Competencies:

Agentforce-first solution design: prioritizes configuration, platform-native capabilities, reusable agent actions, and safe automation over unnecessary custom development.
Secure engineering: designs for least privilege, data minimization, field-level security, masked sensitive data, clear audit trails, and defensible production controls.
Operational ownership: values reliability, observability, incident reduction, clean handoffs, and measurable improvement in employee/member experience.
Technical leadership: coaches others, sets standards, reviews designs, improves delivery practices, and translates complex concepts for business and executive audiences.
Compliance-aware delivery: understands that AI-enabled systems must be explainable, tested, governed, monitored, and supported with evidence.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

Salesforce Certified, Agentforce Specialist, Administrator, Platform App Builder, Platform Developer I/II, Service Cloud Consultant, Financial Services Cloud, Sharing and Visibility Architect, Application Architect, System Architect, or Technical Architect certification.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

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