ServiceNow Developer

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With 1,700+ team members, 1,500+ AI/data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by the Washington Post for six straight years and named to the Inc. 5000 Fastest Growing Private Companies 13 of the past 14 years. Credence is a welcoming home for those looking to grow and contribute to positive change. We encourage all employees to expand beyond their boundaries, dive into important world-changing Federal challenges.

Credence has an immediate need for a Service Now Developer to design, develop, configure, and maintain Service Now solutions that support business and IT operations. This role partners with stakeholders, system administrators, and cross-functional teams to deliver scalable applications, workflows, and integrations while supporting platform modernization and process automation. The ideal candidate will have experience with Service Now development, Agile methodologies, and IT service management (ITSM) best practices.

• Stay current with emerging technologies, Service Now platform capabilities, and industry best practices to support automation and modernization initiatives.
• Design, develop, customize, and deploy Service Now applications, modules, workflows, forms, and user interfaces to support business and operational requirements.
• Collaborate with Service Now administrators and technical teams to implement enhancements, resolve issues, and support platform configuration changes.
• Partner with stakeholders to gather, analyze, and document functional and technical requirements.
• Identify system deficiencies, process inefficiencies, and technical challenges, and recommend effective solutions.
• Develop and maintain solutions that align with Service Now design patterns, development standards, and best practices to ensure scalability, reliability, and reusability.
• Ensure development, testing, staging, sandbox, and production environments are properly configured, maintained, and consistent.
• Support the establishment of reliable and repeatable development, deployment, and release management processes.
• Provide ongoing production support, troubleshooting, and end-user assistance for Service Now applications and integrations.
• Work closely with Scrum Masters, business stakeholders, and IT teams to support platform enhancements, implementations, and operational needs.
• Design and develop integrations between Service Now and other enterprise platforms and applications.
• Participate in Agile ceremonies and collaborate with cross-functional teams to deliver software solutions that meet project objectives and client expectations.
• Conduct code reviews and provide technical guidance and mentorship to other developers as needed.
• Apply UI/UX requirements and best practices to enhance the user experience and usability of Service Now applications.
• Utilize version control, continuous integration, and continuous delivery (CI/CD) practices throughout the software development lifecycle.
• Create, maintain, and update technical documentation, system configurations, and development artifacts in accordance with organizational standards.
• Perform additional duties and special projects as assigned.

• US citizenship with Active Secret Clearance required.
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related discipline, or equivalent combination of education and experience.
• 5+ years of experience in software development, including Service Now platform development.
• Experience designing and developing custom scoped applications within the Service Now platform.
• Hands-on experience with Service Now Application Engine, Flow Designer, and workflow automation.
• Experience configuring, customizing, and extending Service Now Case Management and related platform modules.
• Service Now Certified System Administrator (CSA) certification required;
  Certified Application Developer (CAD) certification preferred.
• Experience developing post-MVP enhancements, including system configuration, development, testing, deployment, and technical documentation.
• Strong proficiency in JavaScript, HTML, AngularJS, and other web technologies used within the Service Now platform.
• Experience…