Forward Deployed Engineer, AI Agentic Delivery

Pen Fed is hiring a (Hybrid) Forward Deployed Engineer, AI Agentic Delivery at our Tysons, Virginia location. The Forward Deployed Engineer (FDE) embeds directly with Pen Fed business and delivery teams to translate high-value, high-friction member and business problems into deployed, production-ready Agentforce and AI agent solutions in a matter of weeks rather than quarters. Working alongside senior engineers, architects, and a Deployment Strategist as part of a small, outcome-focused pod, this role is responsible for shipping real member-facing solutions using best-in-class AI tooling, own real technical components end-to-end, and help build Pen Fed's own agentic delivery capability so it depends less on external vendor pods over time.

Equivalent combination of education and experience is considered.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant experience.

• Three or more years of software engineering or technical delivery experience; additional experience may be required for senior-level positions.

• Experience delivering technical solutions in customer-facing or business-facing environments.

• Experience managing and delivering business-facing projects in financial services or another regulated industry.

• Proficiency in one or more programming languages, such as Python, JavaScript/Type Script, Java, or Apex.

• Experience working with large language models, generative AI, or prompt engineering.

• Knowledge of data modeling, application programming interfaces, and system integration patterns.

• Ability to communicate and collaborate effectively with business partners, technical teams, and risk or compliance stakeholders.

• Ability to develop quality code and evaluate technical outputs using established engineering practices.

• Demonstrated ability to learn and apply emerging technologies, tools, and development practices.

• Ability to work effectively in collaborative, delivery-focused team environments.

• Ability to travel occasionally to company or partner worksites, as business needs require.

• Experience using A.I. tools preferred.

• Salesforce platform experience or certifications (Administrator, Platform Developer I, Agentforce Specialist).
• Hands‑on with cloud data platforms (Snowflake, Databricks, Data
  360).
• Experience with Genesys/Service Cloud Voice, Dynatrace, or Mule Soft.
• Experience across specialist AI delivery areas: data engineering, platform architecture, or headless/voice deployments.

This position will not supervise employees.

Salesforce Agentforce, Einstein AI, or equivalent AI/agent platform certification preferred.

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

* Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.*

Ability to travel to various worksites and be on‑call may be required.

The anticipated starting salary range for this role is $69,000.00 - $This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all‑inclusive list of job duties, and the position will perform other duties as assigned.

• Develop and deploy member and business solutions using approved AI development tools, including Git Hub Copilot, ROVO, and Agentforce coding tools, as part of the day-to-day development workflow.
• Co…