Senior Platform Engineer, Build & Run

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

This is not a traditional SRE seat. We need someone who codes like an engineer and operates like an SRE. Someone who ships production-grade automation using AI-assisted and agentic coding tools, and who also owns the platform that automation runs on: provisioning, deployment, uptime, and incident response.

High visibility. Cross-functional. Fast-paced. You will context-switch across incidents, platform builds, and strategic initiatives in the same day, and still ship clean, methodical work under deadline pressure.

• Build automation and tooling that eliminates manual ops work, not scripts that patch over problems.
• Use AI coding assistants and agentic workflows as a core part of your daily engineering, not a novelty.
• Own platform lifecycle: provisioning, deployment (canary, blue/green, rollout), scaling, and decommissioning across Kubernetes, cloud, and on-prem.
• Troubleshoot full-stack production issues, from database to API to infra.
• Drive database and infrastructure hygiene: cloning, migration, decommissioning, orphan cleanup, without breaking production.
• Sit in the on-call rotation and own escalations end to end.
• Move fast without cutting corners. Meticulous execution under time pressure is the job, not the exception.

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

• 5+ years in SRE, software development, or platform engineering, with real hands-on coding, not just scripting glue
• Demonstrated development experience: can build, review, and ship production code independently
• Either operating with fluency or attitude to learn and blend with AI-assisted coding and agentic tools (Claude Code, Cursor, Copilot, or equivalent) as part of how you build, not a side experiment
• Demonstrated Kubernetes experience: deployments, Helm, Git Ops, canary/blue-green releases
• Cloud platform experience in at least one AWS or OCI
• Demonstrated understanding of system architecture: databases, message queues, load balancing, auto-scaling, caching, API layers
• Comfortable owning both the  build it  and  run it  sides of the platform
• Incident and change management experience in customer-facing production environments
• Demonstrated scripting/dev language experience:
  Python and Go
• Proven ability to multitask across incidents, builds, and strategic work without dropping any of them

• Experience with IaC (Terraform, Ansible, Cloud Formation)
• Relational and No
  
  SQL DB ops (PostgreSQL, Cassandra, MongoDB), including migration/cloning workflows
• CI/CD ownership (Jenkins, ArgoCD)
• Track record leading cross-team technical initiatives
• Security fundamentals: secrets management, SSL/cert lifecycle

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $135,000 - $180,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near…