Event Operations Manager

We are seeking an experienced and detail-oriented Event Operations Manager to join our dynamic team full time and oversee the execution of high‑profile events. The ideal candidate will be responsible for managing all aspects of event operations, from pre‑event planning to post‑event review, ensuring seamless experiences for both clients and attendees.

• Banquet Operations Leadership
• Oversee banquet service execution for weddings, social events, nonprofit galas, and corporate functions across the Evergreen campus venues.
• Ensure room setups, service flow, and event execution follow Banquet Event Orders (BEOs), Evergreen standards, and campus policies.
• Partner closely with culinary and bar teams to coordinate event timing, menu service, and special requests.
• Lead pre‑event briefings to review event details, staffing plan, timing, VIPs, and service expectations.
• Act as senior floor presence during events, troubleshoot issues in real time, and maintain a professional, guest‑centric environment.
• Staff Supervision and Scheduling
• Supervise and provide directions to part‑time banquet staff including servers, bartenders, and event support.
• Build and publish weekly schedules based on the event calendar, labor targets, and staff availability.
• Train staff on Evergreen service standards, opening and closing procedures, and campus‑specific requirements.
• Support hiring and onboarding of new banquet staff in collaboration with HR and the Director of Sales & Events.
• Provide regular coaching and performance feedback, escalating performance issues as needed.
• Client and Campus Partner Experience
• Serve as a primary on‑site contact for assigned events, especially weddings and social events.
• Support clients with walk‑throughs, final detail meetings, and rehearsal logistics as needed.
• Distribute accurate weekly and monthly event calendars to campus partners, including facilities, museum, IT, vineyard operations, construction teams, and follow up on special requirements.
• Administrative and Process Support
• Maintain accurate event documents, checklists, and staff schedules in Evergreen’s chosen systems.
• Assist with post‑event follow‑up such as photo requests, social media tags, and collecting testimonials or reviews.
• Contribute to continuous improvement of banquet SOPs and marketing playbooks.
• Support special projects and promotions as assigned by leadership.
• Conduct post‑event reviews and document lessons learned.
• Conduct scheduled venue tours, qualify clients, and document tour notes.
• Enter lead updates into CRM.
• Coordinate seamless handoff to Sales Director.

OLCC Alcohol Service Permit and Oregon Food Handlers Card required.

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• 3+ years of experience in banquet, catering, event, or hospitality operations required, with at least 1 to 2 years in a lead or supervisory role preferred.
• Experience in marketing or social media management for a business, venue, or brand strongly preferred.
• Strong leadership presence on the event floor, with the ability to direct staff and calmly manage high‑pressure situations.
• Excellent communication skills, both verbal and written, with comfort collaborating directly with clients, vendors, and campus partners.
• Strong organizational skills, attention to detail, and ability to manage multiple events and priorities at once.
• Proficiency with common office tools (email, spreadsheets, shared calendars) and social media platforms.

Join our team and help create unforgettable experiences. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.

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