Customer Account Representative
Listed on 2026-10-30
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, HelpDesk/Support, Account Manager
Customer Account Representative
Insight Global is seeking a Customer Account Representative to work onsite for our Fortune 250 client in McMinnville, OR. The Customer Account Representative supports the Customer Service team in the administration of customer accounts. They will handle 15-25 accounts which deal in around 2500 orders per year. They will partner with customers and internal teams to resolve customer issues. The Customer Account Rep also generates product and service orders, while providing expertise in resolving complex customer issues.
They also will performs a variety of administrative duties for the customer service department.
Responsibilities:
Assists the customer service team by providing a variety of administrative tasks in support of customer accounts. Performs basic data entry and utilizes appropriate internal systems to organize customer information. Resolves complex customer issues and maintains knowledge of account information. Develops improvement plans in response to customer surveys and industry trends. Supports the team's activities by resolving customer product issues and/or answering questions.
Maintains effective communication with customers. Assists with the generation of departmental reports and tracking against key performance indicators. Other responsibilities as assigned.
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