Patient Access Representative PRN - Nights and Weekends

Patient Access Representative PRN - Nights and Weekends

Join to apply for the Patient Access Representative PRN - Nights and Weekends role at Lifepoint Health®

Under general supervision, the Patient Services Representative monitors clinic operations related to the patient care treatment process. The role assists the manager, clinic providers, and other staff in delivering patient care services, ensuring patients are scheduled for surgery, registered, checked‑in and checked‑out, and that all patient information is obtained and verified for accuracy. Duties include coordinating patient billing functions, scheduling surgeries and procedures, obtaining surgical authorizations and referrals, and working with the manager/supervisor and physician to direct operations, ensuring departmental compliance with hospital/clinic guidelines, patient satisfaction, and performance improvement.

• Ability to meet minimum clinic/hospital hiring standards.
• Strong clerical and customer service skills, including computer proficiency.
• 5 years, minimum, medical office and insurance billing experience.
• Knowledge of medical terminology, ICD‑10 and CPT‑5.
• Knowledge of Medicare, Medicaid and commercial payers.
• Working knowledge of computer software programs and office equipment.
• Excellent communication skills, including the ability to relate well with a variety of people and to sustain an attitude of respect for all individuals.
• Ability to multi‑task in a fast‑paced environment, displaying effective organizational, communication and interpersonal skills.
• Commitment to teamwork and providing excellent customer service utilizing the AIDET model.
• Willingness to work flexible hours.

• Performs coordinator duties to obtain appropriate authorizations, verify insurance eligibility, schedule procedures, notify patient, and obtain owed monies, initiating and distributing patient cases when necessary.
• Performs surgery scheduling duties, including managing the surgery scheduling process and notifying the OR schedule of updates and cancellations. Compiles necessary documentation for procedure/surgery billing and submits to coder.
• Performs accurate data entry, works the Athena workflow dashboard, the hold and manager hold buckets, and the Athena clinical’s bucket.
• Performs routine clinic tasks, including charge entry and co‑pay/payment assignment.
• Other tasks/responsibilities assigned by provider, manager and/or supervisor.
• Manage special projects as assigned.
• Drive continuous process improvement and training for relevant staff.
• Set and manage goal for key performance indicators related to surgery scheduling.

• Demonstrate sound judgement, patience and always maintain a professional demeanor.
• Ability to work in a busy and stressful environment.
• Organizational skills and the ability to prioritize.
• Strong computer skills.
• Strong interpersonal, verbal and written communication skills.
• Creativity, problem analysis, and decision making.

(Facility name) is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Mid‑Senior level

Full‑time

Health Care Provider