Lead Customer Service Representative

Position: Lead Customer Service Representative - Full Time
Store 2709630: 1347 N Baker Street, Mcminnville, Oregon 97128#
** Shift Availability
** Days - Evenings - Overnight
** Job Type
** Full time
** ESSENTIAL DUTIES:
****** The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
******** Customer Satisfaction:
**** Provides prompt excellent customer service in a courteous, friendly and attentive manner.
* Greets customers as they enter the area and thanks customers as they leave.
* Gives assistance and offers suggestions or recommendations to the customer.
* Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
* Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
* Reports to work on time and follows the dress and appearance code.
**** Facility Condition:
**** Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
* Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
* Inspects store facilities and equipment for safety, cleanliness, and proper working order.
* Contacts maintenance for repair when needed.
**** Merchandising:
**** Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
* Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
* Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
**** Sales Controls:
**** Controls merchandise, cash shortages, and other selling expenses.  Assists in maintaining proper inventory levels and shift audits.
**** Financial Controls:
**** Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
* Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
* May receive and sign vendor deliveries and verify quality and quantity of product.
* Follows Company and/or brand guidelines for product breakage or spoilage.
**** Staffing Controls:
**** Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
* Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
* Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
* Assists with counseling of employees and provides feedback to help employees improve performance.
* May provide direction for managing the fast food service area of the store.
* Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
**** Security Controls:
**** Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
* Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
**** Administrative:
**** Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
* Keeps and ensures all employees keep accurate time keeping records.
* May take inventory of supplies and equipment.
* Attends job-related meetings (may be required to work irregular hours).
* Provides regular and predicable onsite attendance.
* Complete daily store reports and other duties as assigned by the Store Manager.
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* JOB REQUIREMENTS:

*** High school diploma or GED preferred.
* Experience in retail sales preferred.
* Ability to work with the equipment, tools and materials listed above.
* Ability to work as scheduled including arriving to work on time.
* Ability to communicate information and ideas so others will understand.
* Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply…