Shift Lead

Join to apply for the Shift Lead role at Krystal Restaurants LLC

3 weeks ago – Be among the first 25 applicants

Are you looking for an entry‑mid level job in the restaurant industry that can lead to a career? We offer COMPETITIVE STARTING PAY, FLEXIBLE SCHEDULES, HEALTH BENEFITS, and 401k
. Are you dedicated and ambitious? Come work with us.

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role‑modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring compliance with company standards in all areas of operations – product preparation and delivery, customer service, facilities maintenance and financial accountability. This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching A+ talent to achieve key results in People, Customer, Sales and Profit.

• Demonstrate the Krystal Core Values while assisting the management team in building high‑performing employees when training, retaining and recognizing A+ talent using Krystal’s tools and processes.
• Partner with the management team to execute the Performance Management process consistently to set employees for success and hold them accountable.
• Drive a customer‑focused culture by resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.
• Coach, drive excellence, and hold the shift accountable around core operational procedures through the use of OSM and Company systems.
• Ensure food safety standards are met through direct observation while running shifts.
• Partner with the management team to ensure restaurant‑level plan and marketing initiatives are in place and implemented.
• Execute cash/security, inventory, labor and food control procedures during shifts and take appropriate actions to identify and close gaps.

• Must be at least 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred with one or more years of restaurant experience.
• Proficient knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnights and weekends.
• May be required to travel to other locations.

• Customer‑focused:
  Recognize guests as the primary focus, set high service standards and motivate the team by role‑modeling effective behaviors.
• Initiative:
  Act proactively to achieve beyond job requirements.
• Action‑oriented:
  Maintain high activity levels and productivity.
• Team player:
  Encourage cooperation and promote a respectful, inclusive work environment.

• Lift up to 70 pounds frequently to move objects.
• Carry products/boxes weighing no more than 70 pounds.
• Consistently handle product preparation.
• Ability to kneel following proper lifting procedures.
• Consistently lift for product preparation, stocking and inventory.

Entry level

Full‑time

Management and Manufacturing

Restaurants

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