Janitorial Operation Manager

We are looking for a highly energetic leader who is detail-oriented and process-driven. This position requires an individual whose professional presentation and engaging personality is one that will help develop and maintain strong relationships with our clients. The primary focus will be to service the existing business, operationally and financially, and to develop and maintain strong relationships.

• Oversee daily operations and account management, including full P&L and budget responsibility
• Develop and enforce operational policies to ensure cost control, risk mitigation, and efficiency
• Lead, supervise, and support field staff, including cleaners and floor technicians
• Manage hiring, training, performance documentation, payroll, and disciplinary actions
• Ensure quality control standards are consistently met across all sites
• Respond to and manage operational emergencies as needed
• Support business growth through customer retention, new opportunities, and bid estimates
• Manage inventory, supplies, and workload planning for new and existing sites
• Travel within the assigned territory to oversee operations and customer relationships

• 5 years of experience driving process improvement using data, analytics, and performance metrics
• Experience in facilities management or a similar services industry is highly preferred
• Background in quality assurance, client experience, or service delivery management preferred
• Strong experience with financial reporting, KPIs, BI dashboards, and data management tools
• Advanced proficiency in Microsoft applications and web-based platforms
• Proven success in key client management and cross-functional leadership
• Strong communication skills with the ability to present information clearly and persuasively

We offer a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.

An Equal Opportunity Employer EOE/M/F/D/V