Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) will manage customer queries, process orders, and appropriately resolve or escalate customer related issues. Additionally, the CSR will support the salesforce by monitoring customer accounts to ensure that orders are entered, processed, and shipped accurately and efficiently, and that all customer inquiries are responded to in a timely manner. The CSR is expected to proactively identify cross‑sell and upsell opportunities and establish strong customer relationships resulting in increased sales, customer loyalty, and referrals.

• Maintain a positive, empathetic, and professional attitude towards customers and team members at all times.
• Respond promptly to customer inquiries via phone or email.
• Process orders and customer requests.
• Build and maintain positive relationships with customers, sales representatives, and other stakeholders.
• Identify and assess customers’ needs to achieve increased satisfaction, retention, and revenue.
• Resolve customer issues by determining root cause and providing the best possible solutions.
• Update customer records in Sage X3 (ERP System).

• High school diploma, general education degree, or equivalent.
• Chemical background preferred but not required.
• Experience in a customer support role and/or inside sales.
• Strong attention to detail.
• Ability to work under pressure.
• Excellent communication skills.
• Ability to multitask, prioritize, and manage time effectively.

Entry level

Full‑time

• Customer Service
• Chemical Manufacturing and Wholesale