Associate Campus Director of Guest Services - ACC

Associate Campus Director of Guest Services - ACC

Hybrid
• Alamance Campus - Mebane, NC 27302

Position Type Full Time

Summary of Position

The Guest Services Director (GSD) is the primary campus leader for a consistently hospitable guest experience from the street to the seat. The GSD executes churchwide Guest Services plans, standards, and systems; equips staff and volunteers to carry them out with excellence; and develops leaders who can increasingly own ministry and serve the broader church as the Summit pursues its vision to be the most multiplying church in America.

Qualifications and Requirements

• Member of The Summit Church or willing and able to become a member, with commitment to the mission, values, and ministry philosophy of The Summit Church and Guest Services.
• Strong people leadership: able to cast vision, develop leaders, delegate well, and hold others accountable with grace.
• Excellent written and verbal communication with volunteers, campus staff, and the central Guest Services and Events team.
• Strong administrative and organizational skills, including reliable follow-through, attention to detail, and proficiency with Rock RMS, Google Workspace, and related tools.
• Sound judgment, problem-solving, and flexibility, with the ability to execute established plans in changing or high-pressure environments.
• Ability to evaluate environments through the eyes of a guest and identify barriers to a hospitable experience.

Responsibilities

• Lead the campus guest experience. Own campus execution of Guest Services from the parking lot to the auditorium - including parking, exterior welcome, entrances, First-Time Guest Tent and related environments, lobby hospitality, seating, Next Steps, signage and way finding, and other guest-facing areas - using the Guest Services EPOD as the standard for weekend execution and accountability.
• Build and multiply volunteer leaders. Identify, recruit, onboard, train, coach, shepherd, and develop volunteers and volunteer leaders, building healthy Service Leads and Team Leads structures that increasingly own ministry.
• Own the campus-side roles of the Guest Services Leadership Pipeline, which includes:
• 101 GS Training: offer this opportunity and teach on a monthly basis.
• 201 VHQ
  
  Coaching:
  
  lead a 5-10 minute huddle 1-2 times per month.
• 301 GS Collective: invite, support, and facilitate each fall (6 meetings over 3 months)
• 401 HCV Cohort: nominate and send a steady stream of top tier leaders each spring
• Lead the First-Time Guest follow up processes. Execute the centrally developed First-Time Guest process, equipping campus staff and volunteers to carry out follow-up and addressing breakdowns in the process.
• Own campus execution of Explore the Summit, including volunteers, communication, logistics, follow-up, and teaching/facilitation as needed.
• Coordinate monthly communion and baptism logistics, in conjunction with central resourcing.
• Own the Membership Process, in conjunction with central resourcing.
• Champion, recruit, and attend Summit Weekender
• Execute follow up on all next steps coming out of the Weekender (connecting to a group, membership conversations, etc.)
• Maintain campus and central alignment and operations, utilizing our CORE and PACE ministry practices.
• Maintain open, candid, and responsive communication with the Campus Pastor, Central Guest Services Area Director, and Central Guest Services & Events team; participate in required meetings, training, and initiatives.
• Receive coaching and accountability from the Area Director, faithfully implement churchwide Guest Services plans and standards, and provide useful campus-level feedback.
• Steward volunteer communication, scheduling, data, supplies, training logistics, and other…