Senior Director, DTC Fulfillment Operations

Job Title: Senior Director, DTC Fulfillment Operations

Department:Distribution

Reports to:Vice President Fulfillment Center Ops

Location: Mebane, NC

The Senior Director, DTC Fulfillment Operations is responsible for taking the direct to customer distribution operations to the next level of operational excellence. This position is responsible for the management, strategy and execution of the picking, packing, physical storage, and replenishment operations. This position will be responsible for developing and maintaining internal and external partnerships, driving team development, and ensuring best practices for efficient fulfillment.

We are seeking a dynamic, hard-working professional with a strong focus on customer service and a desire to work for a fast-paced, entrepreneurial organization. In addition to exceptional leadership and analytical skills, you must have a “roll-up your sleeves” attitude.

• Participate as an active member of the organizational senior operations leadership team.
• Lead and oversee all aspects of Distribution including a 4-shift rotating 24/7 operation during our peak season from June through September.
• Lead managers and directors in areas of picking, packing, replenishment, and physical storage.
• Optimize operational resources while executing cost reductions and inventory controls
• Oversee all shipping and inventory initiatives ensuring capacity, automation, and continuous improvement.
• Drive operational excellence, combining both strategic and tactical change, and develop an operational leadership team that has the skills, responsiveness, ability, and commitment to meet or exceed required business results.
• Interface with key contacts outside the company, including customers, suppliers, and partners to optimize supply chain performance.
• Provide general leadership/coaching in developing and enabling capabilities to support the implementation of key systems to improve shipping, receiving, and inventory fundamentals.
• Actively manage career development of direct reports. Review performance and provide coaching, counseling, and mentoring as required to increase performance. Ensure identified development needs of staff members are met by job opportunities and training.
• Work closely with Inventory and Demand Planning, Order management, and Team Sales with requirements and to reduce rework.
• Achieve monthly goals in safety, quality, volume, and cost.
• Ensures orders are shipped to guarantee on-time customer deliveries, demonstrating the highest level of quality control.
• Develop partnerships with outside carriers in shipping; establish quality transportation services.
• Assist in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities.
• Responsible for meeting the overall operational financial performance. Ensures and holds direct reports accountable for meeting and controlling operating expenses and established targets.
• Develops operating budget of distribution, production and logistics.
• Works with accounting weekly, monthly, and annually to manage spend, develop modelling on programs, develop standards, report on standards, manage to budget assumptions.
• Responsible for setting Safety and Operational Excellence in the warehouse.
• Implement efficiency improvements which may include standardization of information management systems, safety, reliability and vehicle maintenance.
• Promotes a learning culture to achieve high performance in distribution, safety and quality.
• Collaborates with facilities leadership and human resources to ensure a safe work environment.
  
  Ensures employees follow OSHA standards.

• Understanding/Experience with Distribution Management Systems, automation solutions, and technology.
• Must be hands‑on and lead by example, balancing both the tactical and strategic.
• Demonstrated capabilities in developing partnerships with internal stakeholders and managing matrix relationships.
• Decisive, yet collaborative, with strong motivational and leadership qualities; excels at morale and team building within the organization.
• Open and balanced management style, with the ability to…